Over the past several years, international trends and industry researches have consistently shown that in volatile, high-stakes, complex and skills-dependent industries like outsourcing and business process management, workforce and managers trained and certified on global standards are in highest demand. BCI certifications exceed the needs and expectations of client companies as well as BPO service-provider organizations including contact centers, technical support companies and of almost every organization that produces services through teams in process-based systems.
BCI Certified Professionals remain to be highly sought after as the first choice of the best known organization across the world, especially the ones who serve Fortune 500 clients and seek an edge in their services personnel.
Numerous researches conducted by BCI and its affiliates have consistently demonstrated that the career growth trajectory of BCI certified agents are double that of their non-certified counterparts. The major components of this growth are higher salaries, getting hired by bigger and more reputed global organizations, assignment of bigger job roles and acknowledgement and recognition by industry peers and superiors.
BCI certifications are not merely the world’s number one BPO qualifications. They are uniquely valuable also because they create employability for a wide range of other industries, functions and job-profiles – cutting across banking, retailing, insurance, tourism, hospitality – in addition to outsourcing.
BCI meets the knowledge and qualification needs of job-hungry graduating students, growth-bound recent career-starters as well as professionals who are wishing to switch to BPO industry from other industries. Covering all roles and levels in the BPO industry, BCI certifications are respected internationally as the most reliable qualification-benchmark and filter by BPO companies when it comes to hiring, promotion and performance management. BCI’s certifications for career-starters and those entering the workforce have provided countries the opportunity to enhance employability of youth. To learn about a BCI certification that fits your needs, read more here.
BCI certifications are cut out for organizations having large operations and teams in process-based functions like customer interaction, backoffice support, technical support, helpdesk, sales accounting, billing and tele-sales.
There are four certifications - CCIP™, CBSA™, CFPA™, CTSA™, certifications are for the junior-most associates. Specialists on these process teams can be certified on CCIS™, CBSS™, CFPS™, CTSS™. Then, there are the CBTS™ and CBOM™ certifications for supervisors and managers. Senior professionals can undergo the higher BCI programs, most of which are upon invitation, but are available to corporate clients upon recommendation.
Such large organizations can become BCI Corporate Academy Partners to get direct access to the globally renowned BCI worldwide certification mechanism for their workforce. Parallel to this, training and development heads or learning heads of BPO and IT companies throughout the world directly apply to BCI to enroll their employees.
BCI has been and continues to be the preferred solution partner for several national provincial governments cross the world aiming to elevate their BPO industries to the next level of global competitiveness.
The Government Services Advisory Group (GASG) was created in BCI to augment governments’ and government sponsored agencies’ promotional efforts of their BPO industries, thereby empowering them to develop robust human competence frameworks and efficiently engineered talent management structures, which form the backbone for any industry.
Key Services Offered by the Government Services Advisory Group
Global Outsourcing hubs worth hundreds of billions of dollars today, such as Bangalore and Makati, stand testimony to the collective direction demonstrated by emerging nations and its people to augment their economic might through the development of their BPO industries. Globally, BCI stands committed to support nations and governments in their quest for competitive excellence.
To know more about how BCI can help promote the BPO industry in your country, please write to
The opportunities presented by the rapidly rising demand for a trained and certified BPO workforce is best leveraged by training companies and universities. If you are a training organization or a university, BCI provides the resources and guidance you need to start your BPO education/ training activities.
From published content, readymade training programs, international certifications, assessment systems, trainer-development assistance and complete BPO training management knowhow, BCI provides all possible assistance.
All emerging economies and even developing nations are expanding their BPO and ICT industries actively, providing massive opportunities in training and development, which is what BCI is best suited to help its Authorized Training Partners leverage.
Getting a prestigious BCI Certification is a simple and convenient process, comprising five easy steps:
The first step towards a globally recognized BPO certification is to select the desired certification on the BCI website and apply for it. Applicants will receive an email with relevant links to the BCI registration portal.
Applicant then needs to complete the registration process in the BCI portal by clicking on the link in the email mentioned above and complete the registration fee payment.
While it is compulsory for all entry-level BCI certification aspirants to undergo training, there is no such mandate for other programs. BCI offers the benefit of self-study and preparation in certain countries, while in others, registrants may be referred to a BCI Authorized Training Provider for their preparation needs. All applicants are duly informed about their options in the BCI email sent to them, which carry their registration confirmation details.
This step is not required for any entry level certification applicants such as the CCIP™, CBSA™, CFPA™ or the CTSA™. For all other certifications, however, online submissions of critical documents are required and registrants may require a manager or a reporting officer (Referee) to provide a Confidential Work-Performance Feedback Report in a prescribed format. This is required to be done online by the referee by logging into the BCI Assessment Portal directly.
Registrants can take their respective BCI Certification Assessments online, at the scheduled date and time after a minimum of 15 days from the date of registration, and within a maximum period of 1 year from the date of registration.
Besides the online examination, candidates may be required to make some assignment and document submissions as well.
Upon qualifying all the prescribed BCI guidelines on Knowledge and Competence Prerequisites and completion of all required documentary submissions, candidates become eligible for being awarded the BCI credential they have selected. Typically, the BCI Credential Pack is received by the certified professional within 30-45 days of being awarded.
BCI certified professionals enjoy several benefits throughout their careers as distinguished and internationally acknowledged professionals:
As a BCI certified professional, you carry:
The confidence that you possess the cutting-edge of knowledge and the highest level of professional competence in your work-function and work-domain – because, you’ve tested well on the most rigorous BCI standards.
A globally respected qualification that puts you ahead of most others in your work-function and work-domain – because BCI prescribes the only and most stringent BCI HCMS21 skills-standards for BPO professional talents.
The most powerful credential to stake a claim for the best BPO jobs available at your level internationally in your work-function and work-domain – because BCI credentials are attained by the very best professionals.
Click here to read some career-growth stories of BCI certified professionals
Hi there! You’re always welcome to the BCI and we thank you for your continued support and for the trust that you have put in us. The services and products that the BCI delivers to the perfection-expecting and dynamic BPO community wouldn’t have been possible without the support of well-meaning professionals like you. You’re at the center of every work that we do and we would be happy to read your stories- an account of how your career or the functioning of your company may have transformed for better- or how you are leveraging the services that BCI offers.
However, we will use your stories to inspire other organizations, professionals, departments and bodies in their quest for excellence- You can go ahead and write your story! You may upload a document or photographs or videos, if you desire. Please do not forget to check your email after completing your submission(s). A pleasant surprise may be in store for you! Many thanks again. We look forward to continuing to enrich our relationship even further.Add Your Story
"Managing operations and service delivery for international clients is fraught with extreme challenges of riding over crises and winning people for high performance. My CBOL™ qualification assured my peers and seniors that I was indeed capable of handling big-ticket client-operations."
Each BCI certification comes with a period of validity to the qualification and credential associated with it- This is because the outsourcing space change in tandem with the evolving BCI standards. Hence, recertification or qualification upgrade becomes imperative for the BCI certificants (holders of BCI qualifications / certifications) their current BCI certification becomes invalid.
The recertification process can be encapsulated in a simple process-
This will register you for the recertification of your current BCI certification or for the higher certification.
After the successful completion of registration process and payment of fee, BCI will send you a certification voucher and other information associated with your assessments and training in the form of email. Most importantly, if you are opting for a recertification, you may choose to go for the certification examination directly or complete the other formalities for the dates that you selected. But if you choose to upgrade (recommended by us), you will need to go through training by choosing the mode of preparation and tentative examination dates.
If you have opted for recertification, you will be required to submit some assignments and documents prescribed by the BCI which can be easily uploaded on the BCI portal. If you have opted for an upgradation, you can either self-study or train yourself with a nearest BCI Authorized Training Provider to accumulate the required Preparation Completion Credits (PCCs). You would have already made your choice during the registration step 1.
You’re almost there. After fulfilling the other documentation requirements prescribed in your selected certification program, you can take the BCI certification.
You are there now. If you qualify all norms on knowledge and competence prerequisites prescribed by BCI and submit all required documents for your chosen credential, the Credential is rewarded to you and a slick Credential Pack reaches you in a maximum period of 30 days.