CBOL™ program is designed for accomplished professionals in BPO service operations whose careers present an inspiring litany of achievements that may have altered the competitive profile of their employer-organizations and elevated their service delivery quality and client-centered activities to the next level.
CBOL™ is the world’s most premier and the ONLY qualification for operations and delivery heads in BPO organizations or in other BPO-like organizations and environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.
Professionals require to pass through/pre-qualify a form-based candidacy check before they can register for CBOL™. Once they register for the program, they need to complete submissions. There are no examinations or assessments mandated for CBOL™. The award, instead, is based on a detailed, structured evaluation of applicants’ professional accomplishments; their understanding of complex global issues surrounding excellence in service delivery and process operations management in a business process environment and their vision about what can be taken to the next level and made to contribute to the growth of clients and also the outsourcing industry.
Registration in this program is not direct. Interested professionals require to first earn a qualification to register for CBOL™. CBOL™ is an unmatched global qualification for mid-career professionals who desire to lead operations and client deliveries in large BPO organizations and to grow fast in their careers as senior managers in the middle management rung. The following have been benefitting the most over the last several years from the BCI Leader-level qualifications:
Individuals who desire to leap into the bigger league of employers but who have been working for some years as managers in small BPO companies or in other team-based, process-oriented work environment in other types of organizations.
Individuals currently working in non-BPO environments as senior managers or department heads, but who now desire to join the middle management in large BPO organizations.
Professionals already working as department/functional heads or similar positions and who now want an international qualification in their functional areas to further their career growth. BCI receives a high number of CBOL™ applications from professionals across the world who are working in telecom, banking, insurance, retail and IT services industries and who now wish to break into the BPO industry.
CBOL™ is the most powerful international qualification for operations heads in BPO companies and in other organizations having process-oriented work environment as they are in the elite international league of high-performers with illustrious accomplishments in their professional roles, ethics and visionary contributions to their industry.
Being a CBOL™ means enjoying the international qualification advantages and becoming globally visible and mobile resources with even higher salaries and perks.
CBOL™ certified professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of functional leadership involving technology, process knowledge and high doses of leadership capabilities.
CBOL™ qualified professionals prove precious assets for their employers because, they infuse new professional energy in the organization and help make the work-culture and environment global. Most typically, CBOL™ qualified individuals can help start and establish new horizontals and verticals.
There are no exams to qualify in CBOL™. Participants in the program are instead required to submit written assignments and reports on a variety of operation management issues to showcase their thought leadership and professional acumen in the function. The assignments given to CBOL™ participants cover the several themes that impact operations management strategies and decision making.
Your CBOL™ certification is valid for life and in case you wish to extend it, you will have to recertify it every three years. Recertification means refreshing your CBOL™ credential before the changes in the environment and competence requirements render the qualification irrelevant. Keeping your accreditation is simple. There will be repeated certification reminders from the BCI and from other BCI partners in the form of emails and text messages- and you will have to simply click on the links and it will redirect you to the desired page or alternatively, you can also login to your BCI account and register for recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities.
BCI enables you to take an unlimited number of recertification chances for CBOL™ and it becomes invalid only if it has not been “refreshed” once in three years. However, after four years of your CBOL™ award, you will be considered by the BCI for an invitation to join the BCI Business Leader program – leading to the elite Business Leader credential - the Certified BPO Business Leader (CBBL™).
The process of recertification for CBOL™ can be summed up in simple 3-steps-
The CBOL™ is a global digital credential adding value to your profile. It is highly accepted by current and potential employers, and colleagues since it authenticates your capabilities and adds credibility to your professional presence on various social and digital platforms. The digital CBOL™ certification contains a secure digital link to the BCI cloud which validates your authenticity and potential to manage complex role in the given job profile.
The next thing that you receive after successfully completing CBOL™ program apart from the assurance of leading the global market is a credential case. This Credential case is treasure presented to you by the BCI and consists of a BCI Code of Ethics booklet to provide you with the fair idea of how thing come along in here.