The CBSS™ is a powerful global qualification for backoffice professionals working in transaction processing BPO companies as Associates and who now desire to handle more challenging roles and tasks and move to frontline leadership positions sooner than later.
CBSS™ Certification proves your readiness for assuming more responsible positions in the transaction processing, dataworks and backoffice functions, and also your fitness for working in the best of companies in data processing; document conversion and data capture etc. Successful completion of the program leads to the award of the CBSS™ credential and a permission to use the CBSS™ designation. CBSS™ certified professionals have proven knowledge and competence for handling complex service delivery roles in horizontals like transaction processing; data capture and conversion; document construction & conversion; forms processing etc.
CBSS™ is awarded to individuals who successfully complete the requirements as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past work and/or qualifying the online CBSS™ examinations organized worldwide in various authorized BCI centers on dates specified in the BCI Assessments Calendar.
Preparation for CBSS™ examinations can certainly be done by applicants: either through self-study, or by training with any of the authorized BCI Training Providers, including independent BPO/IT training academies, as well as International Centers for Outsourcing Studies in universities operating in various countries.
Pre-registered applicants need not apply again.
Their applications are lining up for necessary action.
CBSS™ is an unmatched global qualification for all BackOffice services professionals who desire to grow fast in their careers in transaction processing BPO outfits; banks; data processing centers. The following have been benefitting the most over the last several years from the CBSS™ qualification:
Individuals who desire to leap into the bigger league of employers but who are currently working in small outfits and setups as agents, executives, representatives, or officers in small BPO companies; collection centers and similar organizations offering services to their clients related to BackOffice work.
Individuals currently working in small offices as administration executives, but who now desire to grow into officers or executives in the data processing or documentation departments of large companies or who want to now work in backoffice BPO organizations.
Professionals already working in the backoffices of companies, banks or government offices and who now seek an international qualification.
Data processing, data capture, and data conversion
Document conversion, digitization, and desktop publishing
Forms reconciliation and online surveys
Advanced data concepts, keyboarding, spreadsheets, and robust knowledge expertise related to team-playing, communication, workplace effectiveness, and professional etiquette are covered by CBSS™. The knowledge standards and effective subject grasp are assessed during the CBSS™ examinations and they match the level of BackOffice professionals with 1 year of experience in such functions or roles. If you have an active and valid CBSA™ certification, you are exempted from CBSS™ certification examination.
CBSS™ has established itself as the most comprehensive international qualification for professionals with a career in the senior documentation, data processing, and back office. Back office BPO service providers, as well as large organizations, around the world look forward to working with CBSS™ professionals as it gives them the confidence that comes from the knowledge standards of the elite international league of high-performers.
To be a CBSS™ implies to be an elite BCI alumnus who is a part of the distinguished pool of international BPO professionals. If individual professionals are CBSS™ qualified, they are benefited by the international qualification advantages in their career growth and development and they become internationally mobile resources with high emoluments and incentives.
Due to the wide spectrum of exposure, experience, and success in managing challenges, the CBSS™ professionals establish a homogenous and consistent service delivery and perform better than their counterparts. They have a deeper perspective built that helps them manage diverse dimensions and functionalities of the customer relationship management function.
The CBSS™ qualified professionals introduce new professional efficiency in the workplace and prove important human capital for their employers because of their ability to raise the bar to the highest levels of performance, productivity, and service quality with which they can help the work culture and environment to evolve.
The CBSS™ qualified individuals deploy new capabilities on different processes and quickly absorbs the technical expertise and knowledge standards in new horizontals and client verticals. Even on the complex processes and difficult horizontals and verticals, they really come good on the work performance, ethics, and professional efficiency.
I am a CBSA™ how to become a CBSS™?
The upgrade is easy. 6 months after achieving the CBSA™ Certification, an individual can upgrade to CBSS™- Certified BackOffice Services Specialist. AS the CBSA™ credential is valid and most relevant in the first year of an agent’s career and CBSS™ suits the individual professionals in their career growth mostly from the second year onwards, most of the CBSA™ certified individuals prefer upgrading to CBSS™ rather than the recertification. BCI and other BCI partners take the responsibility to send frequent reminder emails and there are mentioned links which can be clicked on for further information. There’s another option of logging into the BCI account for the CBSS™ upgrade.
When can you Upgrade to CBSS™ from CBSA™?
After 6 months of the awarding of the CBSA™ certification, CBSS™ upgrade certification can be applied for. Instead of CBSA™ recertification, most of the CBSA™ certified individuals prefer upgrading to CBSS™ when 2 months of CBSA™ expiration date is still remaining. There are various upgrade offers and schemes that are frequently sent through emails by the BCI which benefits saving on upgrade voucher costs.
A second CBSA™ recertification is not allowed by the BCI and in case an individual has already achieved the CBSA™ recertification, then CBSS™ is the only option. If BCI does not receive the upgrade application within two weeks of the time period before the CBSA™ certification expires, the upgrade request is processed as a fresh CBSS™ application with the full CBSS™ application fee.
Upgrading from CBSA™ is simple:
I have no other BCI Certification; how can I become a CBSS™?
The CBSS™ qualification for a new applicant is a simple 5-step process:
Apply for any certification present on the BCI website to become a primary user member and a link is sent to the applicant with the application process mentioned along with the link for registration portal.
As per the instructions mentioned for the registration in the email/communication received, the registration and the payment processes have to be completed.
To appear for the CBSS™ certification, training is NOT a mandatory condition. BCI offers self-study option in some countries while in many others, the applicant is referred to the BCI Authorized Training Provider for training. BCI duly informs the applicants by sending an email with the information on the registration confirmation.
Appear online for the CBSS™ Certification Examination on the scheduled date and time. The CBSS™ examination must be taken within the time period of 15 days of registration to 1 year from the registration date. Besides, there are some other assignments and documents which have to be submitted as well.
One is eligible for the consideration of the award of the CBSS™ certification, once all the prescribed BCI norms on knowledge and Competence Prerequisites are successfully submitted. The CBSS™ Credential Pack reaches the awarded individual within 30-45 days post award-declaration.
The parameters on which the applicants must be evaluated and deemed fit for any BCI certification application are defined by the candidacy requirements which vary across certifications.
There are no specifications stipulated by BCI for CBSS™ regarding the formal education but it is in the own interest of the candidates to have 14 years of formal education at the time of applying. Usually the candidates who apply for the CBSS™ certification, possess A-Level/O-Level/Higher Secondary/12th grade certification. Applicants in many Asian and African countries with an undergraduate degree or those who have just graduated out of the university- prove to be better prepared for the CBSS™ qualification than those applicants who have not been to college or university yet.
A minimum of 6 months of work experience is prescribed by the BCI. This experience counts jobs in positions of work related to common documentation, data processing or back office, and administration roles in BPO companies.
A minimum of 18 months of work experience is prescribed by the BCI in associate level positions in common service processes such as documentation, digitization, data processing, desk-top-publishing, back office, and administration in sectors like banking, insurance, retail, and telecommunication industry.
A minimum of 6 months of work experience is prescribed by the BCI in data processing, back office or administration roles in BPO companies or other organizations’ offices.
A minimum of 3 months of work experience is prescribed by the BCI in data processing, back office or administration roles in BPO companies or offices of other organizations.
An applicant must have completed 18 years of age at the time of CBSS™ application. No upper age limit for any BCI certification program.
Individuals registered for the CBSS™ program are provided with the full CBSS™ Certification Preparation Kit to help them study and prepare for their CBSS™ Credential examination. This kit is provided completely FREE to all registrants across the world after BCI has approved their candidacy for CBSS™, and their payment of the program registration fee is through.
The BPO Professional Certifications Board (BPCB) mandates that individuals desirous of acquiring a BCI certifications require to qualify computer–based exams based on the BCI standards framework. All BCI Exams are computer–based tests timed between 120 - 150 minutes. Applicants registered in BCI certification program enjoy the convenience of scheduling and taking their certification exams online. Partner companies, organizations and universities establish their own BCI-approved exam centers connected to the BCI online examination system Credent. In many global locations, certification testing leader ExamStrong™ manages BCI exams offering registrants the facility to take their BCI exams even at home or in office.
(Soon also in: French, Spanish, Chinese & Arabic)
|Assessment Component||No. of Questions||Length of Test|
|CBSS™ Domain Knowledge Assessment||75||90 Minutes|
|Referee Feedback Reports||-||-|
No training specifications have been made compulsory by the BCI as the eligibility criteria to appear in the CBSS™ certification examinations. In case the applicants are interested in some prior training, they can register themselves with the nearest authorized BCI Training provider for external training/Master Class on the payment of an additional fee to the training company. All locations may not have the necessary training facilities readily available at all times and the applicants are requested to communicate with BCI from time to time for detailed advice on the matter. CBSS™ registrants who prefer to take training are automatically directed to the nearest authorized BCI training provider.
CBSS™ registrants in many countries have the opportunity to study on their own for the examinations with the help of BCI partner provided online resources and printed reading material. Attempts are underway for the establishment of Self-Learning programs for global CBSS™ aspirants.
|A1||CBSS™ Domain Knowledge|
1. Trends & Developments in Business Process Outsourcing
Trends in Business Process Outsourcing, Developments in Business Process Outsourcing
2. Principles & Techniques of Professional Effectiveness Enhancement
Increasing Professional Effectiveness Through Personal Image & Brand, Enhancing Productivity through Effective Time management, Enhancing Professional Effectiveness Through Performance Planning, Managing Interpersonal Relationships & Conflicts, Increasing Professional Performance through Effective Stress Management, Managing Personal & Professional Growth
3. Contemporary Back-Office & Business Processing Services
Latest Developments in Back-Office Services domain, Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities, Skills & Techniques Demanded in Back-Office Services, Metrics in Back-Office Services Delivery
As prescribed under HCMS21 Release 9.14, 2019.
|Assessment Category||Final Assessment Component||Maximum Marks|
|A1||CBSS™ Online Assessment||300|
|R1||Referee Feedback Reports||200|
The CBSS™ Online examination seeks to evaluate an examinee’s knowledge about the Back-Office Services domain.
To complete their eligibility for CBSS™ Award consideration by BCI, all CBSS™ registrants have to furnish Referee Reports.
Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/his referees. The referees will then go online on this link and fill-in the Report and submit.
|Areas of Professional Knowledge to be Assessed||Proportional Weightage in Exam (in %)|
|Trends and Developments in Business Process Outsourcing||20|
|Principles & Techniques of Professional Effectiveness Enhancement||30|
|Contemporary Back-Office & Business Processing Services||50|
Three years from the date of award is the exact validity of the CBSS™ certification. The validity of the certification exists for this time period because of the ever-changing and continuously evolving BPO industry, its extensive knowledge system, and skill standards requirements. This eventually transforms the core values of the positions and functions of Backoffice service profession as well as the BCI standards. To keep in tandem with the advancements and transitions of the modern BPO industry, the CBSS™ certified individuals are required to either recertify or upgrade to the new level.
The CBSS™ Certification is valid for 3 years and recertification is mandatory to continue the qualification. Recertification signifies the revalidation of CBSS™ credential before it expires in the time period of 3 years and the intimation channels are kept open by the regular reminder emails sent by BCI and other BCI partners. An individual needs to click on the links mentioned in these email communications or else to log into the BCI account for CBSS™ recertification registration. It is to be noted that training is NOT mandatory for recertification and one has to only register and complete some basic formalities related to documents. The CBSS™ recertification examination has to be cleared, if an individual is not working for more than last three months at the time of recertification application.
There are no limits prescribed by BCI on the number of times recertification examination can be appeared in for CBSS™. The CBSS™ qualification expires only in case it is not cleared by an individual once every three years. Upgrade to the Team Lead certification – the CBTS™- Certified BPO Team-Lead Specialist - after two years of your CBSS™ award. Regular reminders are sent by BCI and other BCI partners related to this as well as exciting upgrade offers, which can be grabbed for fee discounts.
Recertification has to be applied for minimum 8 weeks prior to the CBSS™ certification expiry date as mentioned on the CBSS™certification. The reminders to this effect are sent by BCI from time to time and if the CBSS™ recertification application is NOT received by BCI two weeks before the certification expiry date, the recertification request will be processed as a fresh CBSS™ application only and that too on the full payment of CBSS™ fee.
Recertification for CBSS™ is a simple 3-step process:
A minimum of 24 months after receiving the CBSS™ Certification, an individual can upgrade to the specialist level BCI qualification the CBTS™ - Certified BPO Team-Lead Specialist. International trends point to the growing prominence of the CBTS™ certification the likes of which are:
Upgrading to CBTS™ is easy. There is a steady flow of reminder emails from BCI and other BCI partners which leaves just the task of clicking on the links mentioned in the emails or logging into the BCI account to register for the CBTS™ upgrade.
Apply for the CBTS™ upgrade 24 months after the award of the CBSS™ credential.
Upgrading from CBSS™ is a simple 3-step process:
The CBSS™ becomes a global credential at once also because it is digitally badged now! Which means you can easily share your BCI credential digitally and securely with your current and prospective employers and colleagues, and they can verify it ever so easily, too.
A digitally-badged CBSS™ adds that strong dash of credibility to your online professional presence. You can conveniently showcase your well-earned BCI credential as a high-visibility icon on web-pages; on your LinkedIn profile; on social media platforms and in your email signatures. It's your most secure, reliable and authentic token of your promise, potential and capabilities for performing your talent management roles with excellence.
The CBSS™ digital badge is a verifiable digital token of your BCI qualification containing within it a secure digital link to the BCI cloud, where the bonafides and authenticity of your BCI credential can be validated instantly by those who you have allowed to.
The moment you register yourself for this BCI Certification exam, a swanky credential case awaits you. This astonishing box enclosing the CBSS™ Credential is an added incentive for the endowed to work a jiff better to qualify the exam. Along with the credential comes another special spur in the form of a lapel pin, which exhibits your credential while being positioned on your top pockets. This tempting box also encompasses a delightful treasure to be savored in the form of BCI Code of Ethics booklet.