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Certified BPO Master Trainer/professional-certifications/certified-bpo-master-trainer

CBMT‌™ Program

The CBMT™ Certification is the world’s first, only and the most effective qualification for convincingly proving that a trainer has the skills, exposure and knowledge of undertaking training of teams, individuals, supervisors and managers in BPO companies, contact centers and also in other organizations where services are delivered in team-based environment through patterned processes.

CBMT™ certified professionals have proven knowledge and competence in critical areas of training delivery like training design; training methodology development; content building; training need analysis; training feedback, etc. Most interestingly, CBMT™ qualified professionals can work in service provider organizations specializing in multiple business domains and verticals and have proven over the years that they are excellent material for the people leader role in the future.

CBMT™ is the world’s most respected qualification for workforce trainers because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the training delivery function in service-provider organizations. CBMT™ qualification is the most reliable proof of competence for training, skills development and workforce transformation in organizations that deliver services through team-based and technology-assisted modes.

Open for professionals holding the BCI team lead certification CBTS™, or any of the BCI Specialist level certifications as an upgrade, CBMT™ is primarily for trainers and mastertrainers associated with BCI partner organizations.




$ 1550 USD (All Inclusive)

This is a one-time fee valid only for an individual applicant. The fee covers the costs of certification exam; digital badging, learning material, credential kit, and all material shipping costs. This fee does not include special local taxes, duties, and levies etc., which may be applicable in the receiver’s/ consignee’s/ applicant’s country.

Contact us for special pricing for getting Trainers in your organizations certified!

What career options can CBMT™ program prepare you for?

  • BPO Trainers for BPO Companies and Contact Centers

  • Trainer for government and world-bank projects on BPO Talent Development

  • Trainers for BPO Training Companies

  • Trainers/Faculty Resources for universities and colleges offering employability programs to their students

CBMT Graph Registrant Jobs

How Does CBMT‌™ Work?

CBMT™ covers advanced concepts on training, adult learning, class handling, tools development, assessment, and training management. In addition, critical level of coverage is there of industry fundamentals on BPO, telecom and other services. Though practical training experience can never be replaced, the levels of knowledge and acumen assessed during the CBMT™ examinations do typically match those of trainers who have been training for at least 3 years.

Who Should Get CBMT™ Certified?

CBMT™ is an unmatched global qualification for all trainers handling skills development and talent transformation in organizations that offer process-based, workforce-dominant services solutions to their internal and external clients – especially in BPO companies and contact centers – and those, who desire to grow fast in their training careers.

The following have been benefitting the most over the last several years from the CBMT™ qualification:

  • Freelance trainers who intend to develop expertise for the BPO services industry.

  • Individuals already working in BPO outfits and contact centers as team leaders or senior agents, and who have been handling process training and believe they can opt for a career in training.

  • Individuals who desire to leap into the bigger league of employers but who are currently working as trainers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.

  • Individuals currently working in non-BPO environments as trainers or skill developers but who now desire to join the training function in large BPO organizations. BCI receives a high number of CBMT™ applications from African and Asian professionals working in manufacturing, construction, telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.

  • Professionals already working as trainers in large, stable organizations – particularly BPO outfits - and who now want an international qualification in training delivery to further their career growth.

CBMT™ Benefits

Global Recognition

CBMT™ is the world’s most preferred international qualification for professionals and executives handling training delivery responsibilities in BPO companies and in other organizations that have process-oriented work environment. The fact is that BPO organizations and also other large companies and government organizations worldwide feel more confident working with CBMT™ certified trainers as they are in the elite international league of high-performers – well trained in their craft and function in environments that are workforce dominant and culturally diverse

Career Advantage

CBMT™ certified trainers are in huge demand globally as most nations need them for developing large talent pools. Being a CBMT™ also means being an elite BCI alumnus – and a part of the illustrious BCI pool of worldclass BPO professionals. CBMT™ qualified professionals, therefore enjoy the international qualification advantages in their careers and become globally mobile resources with high salaries and perks.

CBMT™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of training delivery in BPO or BPO-type organizations that involve technology, process knowledge and high doses of human skill- and competence development capabilities.

Employer Benefits

CBMT™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Most typically, CBMT™ qualified individuals deploy almost immediately on new processes and can immerse quickly in new horizontals and client verticals. They don’t gestate for long and begin turning in the expected work-performance in more complex processes, horizontals and verticals much quicker than their non-certified counterparts.

CBMT™ Candidacy Requirements

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements vary across certifications:

Educational Requirements

To attain a CBMT™ certification, an applicant should preferably be an undergraduate from a recognized university, and an A-Level/O-Level/Higher Secondary/12th grade, who has completed 14 years of formal education.

Professional/Work Requirements

Applicants coming from non-BPO backgrounds, are expected to have a minimum prior experience of 24 months as trainers in customer care, soft skills development, accounting, computer operations, language, team building, etc. and should have conducted trainings for employees of banks, telecom companies; airlines; large travel companies; insurance companies; retail stores.

For applicants who have a BPO or a contact center background, the minimum prior work experience required is of 12 months as a trainer in any of the outsourcing domains including customer service, back-office services, finance & accounting, technical support, data processing.

For applicants who have the BCI CFPS‌™/CBSS‌™/CTSS‌™/CCIS‌™ certification, 6 months is the minimum work experience required as a trainer in a BPO organization after their CFPS‌™/CBSS‌™/CTSS‌™/CCIS‌™ certification.


An applicant should have ideally completed minimum 21 years of age at the time of applying for CBMT™. There is no upper age bar, however for any BCI certification program.

Important: BCI reserves the right to reject the candidacy of an applicant during any time of the application process, if the documentary proofs submitted are found to have false information.


CBMT™ Exam

The BPO Professional Certifications Board (BPCB) mandates that individuals desirous of acquiring a BCI certifications require to qualify computer–based exams based on the BCI standards framework. All BCI Exams are computer–based tests timed between 120 - 150 minutes. Applicants registered in BCI certification program enjoy the convenience of scheduling and taking their certification exams online. Partner companies, organizations and universities establish their own BCI-approved exam centers connected to the BCI online examination system Credent. In many global locations, certification testing leader ExamStrong™ manages BCI exams offering registrants the facility to take their BCI exams even at home or in office.

CBMT™ Assessment Snapshots

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 9.14.
  • Exam Code: CD0-001
  • Maximum Marks: 500
  • Passing score: 70%
  • Languages: English

(Soon also in: French, Spanish, Chinese & Arabic)

Assessment Component No. of Questions Length of Test
CBMT™ Domain Knowledge Assessment 75 90 Minutes
Management Assignment Report/Dissertation - -
Referee Feedback Reports - -

CBMT™ Training & Preparation Completion Requirements

It is not compulsory to take training to be eligible for taking the CBMT™ certification. However, an applicant can choose to either self-study or register with an authorized BCI training provider to prepare for the exam.

Those choosing to pursue with an BCI Authorized Training Center have to pay an additional fee for the training. In this process, all the registrant get complete assistance in learning through online resources and printed material provided by BCI partner.


CBMT‌™ registrants can always learn and prepare on their own for their examinations. They can do so with the help of online resources and printed reading material provided by a BCI partner.

CBMT™ Critical Areas of Professional Knowledge & Competence

The following are the areas of knowledge and competence pre-requisites for CBMT™ in accordance with HCMS21 Release 9.14, 2019.
Code Assessment Component
A1 CBMT™ Domain Knowledge
1. Understanding of the Business Process Outsourcing (BPO) Industry

The phenomena, concept & types of Business Process Outsourcing, Structure & Offerings of the Global BPO Industry, Trends, Issues and challenges of the Global BPO Industry.

2. The Profile of a BPO Master Trainer

Roles of a BPO Master Trainer, Typical Key Result Areas of a BPO Master Trainer, Skills & Competencies of a BPO Master Trainer.

3. Understanding of Training Function in BPO Organizations

Objectives & Requirements of Training & Talent Transformation in BPO industry, Training Need Analysis, Training Design, Training Delivery, Measuring & Managing Effectiveness of Training Programs, Developing & deploying Training Aids & Learning Content, Training Management in BPO organizations, New-hires training & Induction in BPO organizations, Training Team Leaders & Supervisors, Training Managers & Senior Executives.

4. Contribution to Other Functions and Organization Growth

Contributing to Talent Management Excellence, Contribution to New Business Acquisition, Representing Organization in Events and Public Platforms.

CBMT™ Assessment Structure & Plan

As prescribed under HCMS21 Release 9.14, 2019.

Components of CBMT‌™ Assessment Policy for first-time BCI Registrants:
Assessment Category Final Assessment Component Maximum Marks
A1 CBMT™ Online Assessment 300
M1 Management Assignment Report/Dissertation 200
R1 Referee Feedback Reports 200
Important Note:
  1. All the aspiring CBMT™ certificants needs to furbish their Referee Report to match the eligibility criteria.

  2. The referee might be your supervisor or senior managers, whose Work-Performance Report is considered as a Feedback or evaluation from their side on your work performance, professional competence and ethics.

  3. The referee has to log into the BCI assessment portal, and click on the required link to fill the Report and submit.

  4. An assignment needs to be submitted by the CBMT™ registrant. This is a mandatory report assigned by BCI.

  5. BCI instructs the applicant to submit the Assignment Report in MS Word format and upload it in the designated location on BCI Assessment/Dissertation portal.

  6. A typical Assignment Report/Dissertation would have a word-count of 7000 and carry 200 marks.

CBMT‌™ Domain Knowledge Examination Weights
Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
Understanding of the Business Process Outsourcing (BPO) Industry 20
Profile of a Master Trainer 20
Understanding of the Training function in BPO Organizations 45
Contribution to Other Functions and Organization Growth 15

CBMT™ Certification Validity

The CBMT™ certification is valid for exactly three years from the date of award. BCI keeps on inculcating new trends and knowledge, as per the industry waves so that the registrant learns about the ever evolving BPO industry. This makes all the CBMT™ certified individuals to keep themselves updated either by upgrading or recertifying. Please click the links on recertification & Upgrades for more information.

CBMT‌™ Recertification

Your CBMT™ certification is valid for 3 years and to continue your qualification, you have to recertify. Recertification implies making your CBMT™ credential valid again before its validity expires in 3 years. Keeping your CBMT™ alive and active through recertification is easy. There will be frequent recertification reminder emails and text messages from BCI and from other BCI partners associated with you and you simply have to click the links mentioned in these communications, or log into your BCI account and register for CBMT™ recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities. In case you have not been working for more than last three months at the time of applying for the recertification, you will be required to take the CBMT™ recertification examination.

How many times can you Recertify for CBMT™?

BCI permits unlimited number of recertification chances for CBMT™ and your CBMT™ qualification can expire only if it has not been “refreshed” once in three years. You will receive frequent reminders from BCI and other BCI partners on this and there are exciting upgrade offers, which you can grab and get fee discounts.

When to apply for a Recertification for CBMT™?

You should apply for recertification at least 8 weeks prior to the date of expiry of your CBMT™ certification. This date is mentioned on your CBMT™ certification as well. In addition, you will receive frequent reminders from BCI to this effect. Remember, if your CBMT™ recertification application is NOT received by BCI till two weeks before the expiry of your certification, your recertification request will be only processed as a fresh CBMT™ application and you will have to pay the applicable full CBMT™ fee.

How to Recertify for CBMT™?

Recertification for CBMT™ is a simple 3-step process:

You can enroll for recertification directly with BCI on one of the BCI portals or take the assistance of the training provider with whom you prepared for CBMT™ the last time or any of the authorized BCI training providers nearest to you. Once you register and pay the required fee, you will receive the CBMT™ recertification voucher and all other relevant information about your training and assessments etc., through email including the login details of your recertification account. You can pay for your recertification on the BCI portal either directly through your credit/debit card or buy a recertification voucher from your local authorized BCI training provider. Remember there are no PCC or training requirements and hence, you may directly qualify for the CBMT™ recertification after completing the recertification formalities as mentioned in step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
Once you have applied for a CBMT™ recertification, you are required to complete the following BCI-prescribed formalities after logging into your account:
  • Submission of your latest Curriculum Vitae in the format available on the CBMT™ Recertification section of the BCI portal.
  • Complete the Online Training Delivery Experience Report documenting key aspects of your learnings and achievements since attaining the CBMT™ certification as instructed.
  • Request your direct senior or the reporting officer (Referee) to submit a Confidential Work-Performance Report for you in the prescribed format. This is done online by your referee by logging in directly into the BCI assessment portal.
  • In case you have not been working for three months or more prior to the date of applying for your CBMT™ recertification, you will be required to take the CBMT™ recertification examination. You can schedule your examination by choosing online a particular date and time combination from the BCI examination schedule available in the examination section.
You are there now. If you qualify all prescribed BCI norms on knowledge and competence prerequisites and all documentation requirements are complete, your CBMT™ credential stands reactivated for another one year and your new CBMT™ Credential Pack reaches you in 30-45 days maximum.
Click here to apply for CBMT™ recertification!

The Digitally Badged CBMT™

The CBMT™ becomes a global credential at once also because it is digitally badged! You can share your BCI credential digitally and securely with your current and prospective employers and colleagues, and they can verify it ever so easily, too.

A digitally-badged CBMT™ Certification adds credibility to your online professional presence. You can conveniently showcase your BCI credential as a high-visibility icon on web-pages; on your LinkedIn profile; on social media platforms and in your email signatures.

The BCI digital badge is a verifiable digital token of your BCI qualification containing within it a secure digital link to the BCI cloud, where the authenticity of your BCI credential can be validated instantly by those who you have allowed to.

Digitally Badge
Credential Case

The CBMT™ Credential Case

The moment you register yourself BCI CBMT™ Certification exam, a swanky credential case awaits you. This astonishing box enclosing the CBMT™ Credential is an added incentive for the endowed to work better to qualify the exam. Along with the credential comes another special spur in the form of a lapel pin, which exhibits your credential while being positioned on your top pockets. This tempting box also encompasses a delightful treasure to be savored in the form of BCI Code of Ethics booklet.

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