The CBMT™ Certification is the world’s first, only and the most effective qualification for convincingly proving that a trainer has the skills, exposure and knowledge of undertaking training of teams, individuals, supervisors and managers in BPO companies, contact centers and also in other organizations where services are delivered in team-based environment through patterned processes.
CBMT™ certified professionals have proven knowledge and competence in critical areas of training delivery like training design; training methodology development; content building; training need analysis; training feedback, etc. Most interestingly, CBMT™ qualified professionals can work in service provider organizations specializing in multiple business domains and verticals and have proven over the years that they are excellent material for the people leader role in the future.
CBMT™ is the world’s most respected qualification for workforce trainers because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the training delivery function in service-provider organizations. CBMT™ qualification is the most reliable proof of competence for training, skills development and workforce transformation in organizations that deliver services through team-based and technology-assisted modes.
Pre-registered applicants need not apply again.
Their applications are lining up for necessary action.
BPO Trainers for BPO Companies and Contact Centers
Trainer for government and world-bank projects on BPO Talent Development
Trainers for BPO Training Companies
Trainers/Faculty Resources for universities and colleges offering employability programs to their students
CBMT™ covers advanced concepts on training, adult learning, class handling, tools development, assessment, and training management. In addition, critical level of coverage is there of industry fundamentals on BPO, telecom and other services. Though practical training experience can never be replaced, the levels of knowledge and acumen assessed during the CBMT™ examinations do typically match those of trainers who have been training for at least 3 years.
CBMT™ is an unmatched global qualification for all trainers handling skills development and talent transformation in organizations that offer process-based, workforce-dominant services solutions to their internal and external clients – especially in BPO companies and contact centers – and those, who desire to grow fast in their training careers.
The following have been benefitting the most over the last several years from the CBMT™ qualification:
Freelance trainers who intend to develop expertise for the BPO services industry.
Individuals already working in BPO outfits and contact centers as team leaders or senior agents, and who have been handling process training and believe they can opt for a career in training.
Individuals who desire to leap into the bigger league of employers but who are currently working as trainers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
Individuals currently working in non-BPO environments as trainers or skill developers but who now desire to join the training function in large BPO organizations. BCI receives a high number of CBMT™ applications from African and Asian professionals working in manufacturing, construction, telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.
Professionals already working as trainers in large, stable organizations – particularly BPO outfits - and who now want an international qualification in training delivery to further their career growth.
CBMT™ is the world’s most preferred international qualification for professionals and executives handling training delivery responsibilities in BPO companies and in other organizations that have process-oriented work environment. The fact is that BPO organizations and also other large companies and government organizations worldwide feel more confident working with CBMT™ certified trainers as they are in the elite international league of high-performers – well trained in their craft and function in environments that are workforce dominant and culturally diverse
CBMT™ certified trainers are in huge demand globally as most nations need them for developing large talent pools. Being a CBMT™ also means being an elite BCI alumnus – and a part of the illustrious BCI pool of worldclass BPO professionals. CBMT™ qualified professionals, therefore enjoy the international qualification advantages in their careers and become globally mobile resources with high salaries and perks.
CBMT™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of training delivery in BPO or BPO-type organizations that involve technology, process knowledge and high doses of human skill- and competence development capabilities.
CBMT™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.
Most typically, CBMT™ qualified individuals deploy almost immediately on new processes and can immerse quickly in new horizontals and client verticals. They don’t gestate for long and begin turning in the expected work-performance in more complex processes, horizontals and verticals much quicker than their non-certified counterparts.
Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements vary across certifications:
To attain a CBMT™ certification, an applicant should preferably be an undergraduate from a recognized university, and an A-Level/O-Level/Higher Secondary/12th grade, who has completed 14 years of formal education.
Applicants coming from non-BPO backgrounds, are expected to have a minimum prior experience of 24 months as trainers in customer care, soft skills development, accounting, computer operations, language, team building, etc. and should have conducted trainings for employees of banks, telecom companies; airlines; large travel companies; insurance companies; retail stores.
For applicants who have a BPO or a contact center background, the minimum prior work experience required is of 12 months as a trainer in any of the outsourcing domains including customer service, back-office services, finance & accounting, technical support, data processing.
For applicants who have the BCI CFPS™/CBSS™/CTSS™/CCIS™ certification, 6 months is the minimum work experience required as a trainer in a BPO organization after their CFPS™/CBSS™/CTSS™/CCIS™ certification.
An applicant should have ideally completed minimum 21 years of age at the time of applying for CBMT™. There is no upper age bar, however for any BCI certification program.
Important: BCI reserves the right to reject the candidacy of an applicant during any time of the application process, if the documentary proofs submitted are found to have false information.
The BPO Professional Certifications Board (BPCB) mandates that individuals desirous of acquiring a BCI certifications require to qualify computer–based exams based on the BCI standards framework. All BCI Exams are computer–based tests timed between 120 - 150 minutes. Applicants registered in BCI certification program enjoy the convenience of scheduling and taking their certification exams online. Partner companies, organizations and universities establish their own BCI-approved exam centers connected to the BCI online examination system Credent. In many global locations, certification testing leader ExamStrong™ manages BCI exams offering registrants the facility to take their BCI exams even at home or in office.
(Soon also in: French, Spanish, Chinese & Arabic)
|Assessment Component||No. of Questions||Length of Test|
|CBMT™ Domain Knowledge Assessment||75||90 Minutes|
|Management Assignment Report/Dissertation||-||-|
|Referee Feedback Reports||-||-|
It is not compulsory to take training to be eligible for taking the CBMT™ certification. However, an applicant can choose to either self-study or register with an authorized BCI training provider to prepare for the exam.
Those choosing to pursue with an BCI Authorized Training Center have to pay an additional fee for the training. In this process, all the registrant get complete assistance in learning through online resources and printed material provided by BCI partner.
CBMT™ registrants can always learn and prepare on their own for their examinations. They can do so with the help of online resources and printed reading material provided by a BCI partner.
|A1||CBMT™ Domain Knowledge|
1. Understanding of the Business Process Outsourcing (BPO) Industry
The phenomena, concept & types of Business Process Outsourcing, Structure & Offerings of the Global BPO Industry, Trends, Issues and challenges of the Global BPO Industry.
2. The Profile of a BPO Master Trainer
Roles of a BPO Master Trainer, Typical Key Result Areas of a BPO Master Trainer, Skills & Competencies of a BPO Master Trainer.
3. Understanding of Training Function in BPO Organizations
Objectives & Requirements of Training & Talent Transformation in BPO industry, Training Need Analysis, Training Design, Training Delivery, Measuring & Managing Effectiveness of Training Programs, Developing & deploying Training Aids & Learning Content, Training Management in BPO organizations, New-hires training & Induction in BPO organizations, Training Team Leaders & Supervisors, Training Managers & Senior Executives.
4. Contribution to Other Functions and Organization Growth
Contributing to Talent Management Excellence, Contribution to New Business Acquisition, Representing Organization in Events and Public Platforms.
As prescribed under HCMS21 Release 9.14, 2019.
|Assessment Category||Final Assessment Component||Maximum Marks|
|A1||CBMT™ Online Assessment||300|
|M1||Management Assignment Report/Dissertation||200|
|R1||Referee Feedback Reports||200|
All the aspiring CBMT™ certificants needs to furbish their Referee Report to match the eligibility criteria.
The referee might be your supervisor or senior managers, whose Work-Performance Report is considered as a Feedback or evaluation from their side on your work performance, professional competence and ethics.
The referee has to log into the BCI assessment portal, and click on the required link to fill the Report and submit.
An assignment needs to be submitted by the CBMT™ registrant. This is a mandatory report assigned by BCI.
BCI instructs the applicant to submit the Assignment Report in MS Word format and upload it in the designated location on BCI Assessment/Dissertation portal.
A typical Assignment Report/Dissertation would have a word-count of 7000 and carry 200 marks.
|Areas of Professional Knowledge to be Assessed||Proportional Weightage in Exam (in %)|
|Understanding of the Business Process Outsourcing (BPO) Industry||20|
|Profile of a Master Trainer||20|
|Understanding of the Training function in BPO Organizations||45|
|Contribution to Other Functions and Organization Growth||15|
The CBMT™ certification is valid for exactly three years from the date of award. BCI keeps on inculcating new trends and knowledge, as per the industry waves so that the registrant learns about the ever evolving BPO industry. This makes all the CBMT™ certified individuals to keep themselves updated either by upgrading or recertifying. Please click the links on recertification & Upgrades for more information.
Your CBMT™ certification is valid for 3 years and to continue your qualification, you have to recertify. Recertification implies making your CBMT™ credential valid again before its validity expires in 3 years. Keeping your CBMT™ alive and active through recertification is easy. There will be frequent recertification reminder emails and text messages from BCI and from other BCI partners associated with you and you simply have to click the links mentioned in these communications, or log into your BCI account and register for CBMT™ recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities. In case you have not been working for more than last three months at the time of applying for the recertification, you will be required to take the CBMT™ recertification examination.
BCI permits unlimited number of recertification chances for CBMT™ and your CBMT™ qualification can expire only if it has not been “refreshed” once in three years. You will receive frequent reminders from BCI and other BCI partners on this and there are exciting upgrade offers, which you can grab and get fee discounts.
You should apply for recertification at least 8 weeks prior to the date of expiry of your CBMT™ certification. This date is mentioned on your CBMT™ certification as well. In addition, you will receive frequent reminders from BCI to this effect. Remember, if your CBMT™ recertification application is NOT received by BCI till two weeks before the expiry of your certification, your recertification request will be only processed as a fresh CBMT™ application and you will have to pay the applicable full CBMT™ fee.
Recertification for CBMT™ is a simple 3-step process:
The CBMT™ becomes a global credential at once also because it is digitally badged! You can share your BCI credential digitally and securely with your current and prospective employers and colleagues, and they can verify it ever so easily, too.
A digitally-badged CBMT™ Certification adds credibility to your online professional presence. You can conveniently showcase your BCI credential as a high-visibility icon on web-pages; on your LinkedIn profile; on social media platforms and in your email signatures.
The BCI digital badge is a verifiable digital token of your BCI qualification containing within it a secure digital link to the BCI cloud, where the authenticity of your BCI credential can be validated instantly by those who you have allowed to.
The moment you register yourself BCI CBMT™ Certification exam, a swanky credential case awaits you. This astonishing box enclosing the CBMT™ Credential is an added incentive for the endowed to work better to qualify the exam. Along with the credential comes another special spur in the form of a lapel pin, which exhibits your credential while being positioned on your top pockets. This tempting box also encompasses a delightful treasure to be savored in the form of BCI Code of Ethics booklet.