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BSDQ™ works as the proof of excellence of service delivery capabilities for your organization. Whether it is a customer-facing internal facility or department, or your external service-provider like a BPO or a contact center:

  • BSDQ™ covers Knowledge Process Services units
  • HR Process Service units
  • Research Process Service units
  • Help Desks and Technical Support Service units
  • Transaction Process Service units
  • Financial Process Service units and Medical Transcription Service units as well as Contact Centers (Captive, Third Party, Outbound, Inbound)

BSDQ™ family/series has three variants:

BSDQ™ -Level-3: relevant for large, diversified multinational organizations;

BSDQ™ -Level-2 and BSDQ™-Level-1: designed for mid-sized & small, focused set-ups offering unique and differentiated services to internal or external clients.

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BSDQ-09™

BSDQ-09™ is a specialized service delivery credentialing program for smaller, more specialized service-delivery units offering small volume value added services to a limited number of clients or for those offering standard services to a single client in a particular geography. According to a BCI study, at least till late 2017, more than half of customer-service groups within companies globally and those in their service-provider BPOs were being serviced by small and mid-sized teams of 25 to 100 specialists or associates.

BSDQ-09™ is also ideal for highly specialized niche KPO/ BPM/ BPO outfits with small headcount offering some of the most complex and focused research, consulting and other value-added business processes. BSDQ-09™ validates most credibly the certified organization’s capabilities of handling critical business and often, extremely sensitive processes and activities for their clients most competently and ethically, leaving little scope for quality errors or inconsistencies.

A major advantage of BSDQ-09™ is also the speed at which it can obtained by an organization, with fewer redundancies and disruptions to operations. In effect, the nine strategically identified Service Delivery Quality drivers (SDQ drivers) are installed and activated during the implementation of BSDQ-09™.

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Your Quest for Service Delivery Excellence Starts Here.

BSDQ-09-IS™

Your Quest for Service Delivery Excellence Starts Here.

BSDQ-09™-Impact

BSDQ-09-IS™ is a specialized service delivery credentialing program for smaller, more specialized BPOs who are a part of the unique Impact Sourcing movement worldwide. These BPO companies employ trained workforce from the economically or socially underprivileged segments of the society and they deliver small volume services to a limited number of clients in a particular geography. According to the latest BCI study, at least till late 2012, nearly 200 BPO units were a part of the growing Impact Sourcing Network having capacities between 25 to 100 agents.

A wide variety of backoffice, data-based and customer-interaction related business processes are being handled by Impact Sourcing outfits and their numbers are only going to increase with the rise of BPO entrepreneurship across Asia, South America, and Africa. Needless to say, this category of BPOs needs to implement worldclass service delivery standards most, to embolden larger companies to outsource to such units. They handle critical business and often, extremely sensitive processes and activities for their clients and therefore, there’s little scope for quality errors or inconsistencies.

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BSDQ-14™

Mid-sized customer-service groups within organizations or BPO service organizations with relatively smaller service-market configurations face unique Quality Management challenges in their service deliveries. Often, they can neither justify sinking investments in elaborate and expensive Service Management systems nor deploy large service quality teams with more expensive Service Management professionals thanks to their limited organic size and geographic footprints.

Such organizations need cost-effective solutions that help them bond to a set of global Service Management standards, which their limited operations can conveniently understand, interpret, adopt, and leverage. BSDQ-14™ has been developed exactly for such outfits. BSDQ-14™ Certified service-delivery groups and BPM/ BPO companies would have successfully installed and internalized fourteen strategically identified Service Delivery Quality drivers (SDQ drivers) as enunciated in BSDQ™ STANDARDS Release 4.6.

BSDQ-14™ Certification offers a number of business and efficiency benefits to credentialed organizations including increased competitiveness; enhanced client confidence; greater organization marketability to prospective clients; and vastly improved service-delivery efficiency and quality.

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Your Specialized BPO requires a Special Capability Proof.

BSDQ-22™

BSDQ-22™ is by far, the world’s most complex and advanced Service Delivery Quality Standard for captive Service Delivery departments of organizations or for large BPO/ BPM companies. Based on the BCI Service Delivery Maturity Standards, BSDQ-22™ is awarded by the BCI Enterprise Certification Council (BECC) to organizations that have successfully implemented all 22 of the Service Delivery Quality drivers (SDQ drivers) enunciated in BSDQ™ STANDARDS Release 4.6 and are proven compliant during the BSDQ™ Final Audit. As such, BSDQ-22™ offers a number of business and efficiency benefits to certified organizations. Some important ones are:

  • 01

    Getting Globally Benchmarked

    Assurance that the organization is functioning on global standards because BSDQ-22™ certification is awarded after stringent audits on BSDQ™ STANDARDS Release 4.6 compliance.

  • 02

    Inspires Current Clients

    Assures current clients of the BSDQ-22™ certified outfit’s validated capabilities of handling large business volumes and inspires them to increase business volumes. A BSDQ-22™ Certified outfit therefore, can expect to retain current clients better and demand a price premium as well as bigger business volumes from its current clients.

  • 03

    Attracts New Clients

    A BSDQ-22™ Certification assures prospective clients that the BSDQ-22™-compliant organization is working on global standards. This helps in market development, penetration and new-business generation.

  • 04

    Improves Organizational Efficiencies

    BSDQ-22™ Certified departments and organizations show higher probability of functioning at optimal efficiencies because of well-toned processes and systems that prevent wastages, under-performance, and SLA-breach penalties.

  • 05

    Employees feel motivated to work in a globally benchmarked organization

    BCI research amply proves that employee productivity and performances improve remarkably if workflows and systems are calibrated to global standards as this leads to increased accountability and more streamlined guidance. BSDQ-22™ helps achieve all of that and much more.

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The Ultimate Recognization of your Service Delivery Capacity and Excellence.