BCI certifications in F&A, back-office, technical support, customer interaction, team-leadership and operations management prepare graduating students, as well as working professionals for a wide array of jobs, career opportunities and growth across almost every industry and sector, including starred hotels, retailing, banks, ticketing, telecommunication, BPO, shared services centers, and helpdesk centers. BCI standards and certifications for organizations imply more efficient service delivery operations and smarter management of workforce and talent.Discover More
Graduating university students and working professionals acquire BCI certifications to expand their employability in exciting job areas.Read More
BPM and outsourcing firms get their delivery systems and workforce processes BCI-certified to stay worldclass and growing in their business.Read More
BCI works with governments and World Bank on large-scale ICT workforce development projects, creating employability in emerging sectors.Read More
Leading global institutions and training companies deliver BCI certification training and education in ICT and BPO skills on BCI standards.Read More
A specialist global qualification is the first prerequisite for a great job or a prized career raise. In business process/ BPO, there's no qualification more powerful than a BCI credential. BCI is the world's leading qualifications and skills and quality standards body for the business process outsourcing space.
BCI certifications for BPO professionals are the world's first and among the most widely preferred qualifications for various roles and positions in BPO service provider organizations.Discover More
The most prominent facet of BCI’s certifications are not restricted to their relevance in the BPO sectors alone, but all service functions and roles across industries, including Customer Interaction, Backoffice Services, Accounting Services and Technical Support.Discover More
The BCI certifications, available globally for BPO workforce/agents/senior agents — are truly efficient and comprehensive international qualifications which offer excellent opportunities for young individual professionals — not only in the BPO sphere, but also in the industries like travel, banking, hospitality, retailing, and telecom.Discover More
The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS™ — the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS™ is also available now.Discover More
The CBMT™ is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT™ certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.Discover More
An unmatched global qualification in Operations Management, CBOM™ is most suited to individuals vying for managerial positions in BPO and ICT industry.Discover More
Designed for functional heads working with BPO organizations or similar work spaces where trained teams manage data, information, documentation, communicate with customers and deliver other back office services through well-structured processes, CBOL™ is the foremost accreditation for accomplished professionals who desire to lead operations and delivery management in large organizations.Discover More
Time to showcase your achievements globally.
The CBBL™ is the world’s most powerful credential for heads, CEOs, board members or top management executives of BPO companies.Discover More
The certification exam preparation kits of BCI contain content fleshed around the groundbreaking BCI standards. These Official BCI Certification Preparation kits, provided complimentary to registrants of all BCI programs, do not only help them study and prepare for their certification exams, but also serve as lifelong friends during the course of their careers. The kits contain handbooks and workbooks - the world’s first and the most authoritative learning resources ever prepared for the business process industry, filling up a long-felt void of reliable, researched, and insightful knowledge in the discipline.
Organizations working on global standards with international certifications for their management systems inspire more confidence among their existing clients; become stronger employer brands, and become even more attractive for prospective customers.Discover More
Institutions with outstanding reputation can host a BCI-licensed International Center for Outsourcing Studies. BCI powers ICOS™ facilities for offering worldclass BCI certifications as well as undergrad, graduate, research and corporate training programs in outsourcing and related areas.Learn More
Earning a BCI credential for yourself or for your company, or growing your business as a BCI partner is a matter of great pride. Ensuring your journey with BCI is full of the joys of convenience and speed is a priority for us too. BCI has engaged global experts and leaders in content, exam-management, logistics and digital credentialing to ensure the very best of experience is delivered to our stakeholders.
The world's first and the largest credentialing services expert CredForce manages all the processes and logistics involved in delivering delight to BCI customers, clients and business partners. Credforce systems, best practices and a globally distributed network are cross-benchmarked with leading customer service standards laid down by governments and industry associations internationally.
With more than two dozen Nobel Laureates in its author panels, Wiley is the world's largest and the most influential repository of groundbreaking original content in multiple disciplines of Science, Technology and Management. BCI and Wiley have collaborated to develop the first ever knowledgeware on business process industry, verily decoding the definitive science of this rapidly evolving space.
BCI Exams are delivered by ExamStrong™, the world's largest and the technologically most advanced exam-delivery ecosystem. It has become the first choice of the world's most respected governmental standards agencies as well as for non-government and independent industry standards bodies when it comes to delivering their highest-stake certification exams for mission-critical policy programs.
All BCI credentials come digitally badged, in addition to being carried on physical paper certificates. Replete of a secure and robust backbone, CredBadge's latest generation digital credentialing platform manages the digital badging process for BCI professional credentials to ensure BCI certificants, the highest quality digital presence for powering their careers.