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BPO Certification Institute/home/index

Opportunity Multiplied

BCI certifications in F&A, back-office, technical support, customer interaction, team-leadership and operations management prepare graduating students, as well as working professionals for a wide array of jobs, career opportunities and growth across almost every industry and sector, including starred hotels, retailing, banks, ticketing, telecommunication, BPO, shared services centers, and helpdesk centers. BCI standards and certifications for organizations imply more efficient service delivery operations and smarter management of workforce and talent.

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Individuals

Graduating university students and working professionals acquire BCI certifications to expand their employability in exciting job areas.

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Businesses

BPM and outsourcing firms get their delivery systems and workforce processes BCI-certified to stay worldclass and growing in their business.

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Government

BCI works with governments and World Bank on large-scale ICT workforce development projects, creating employability in emerging sectors.

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Educators

Leading global institutions and training companies deliver BCI certification training and education in ICT and BPO skills on BCI standards.

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Certifications

Certifications For Professionals

A specialist global qualification is the first prerequisite for a great job or a prized career raise. In business process/ BPO, there's no qualification more powerful than a BCI credential. BCI is the world's leading qualifications and skills and quality standards body for the business process outsourcing space.

BCI certifications for BPO professionals are the world's first and among the most widely preferred qualifications for various roles and positions in BPO service provider organizations.

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BPO Associates/Entry Level Certifications

The most prominent facet of BCI’s certifications are not restricted to their relevance in the BPO sectors alone, but all service functions and roles across industries, including Customer Interaction, Backoffice Services, Accounting Services and Technical Support.

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BPO Specialist / Agents Level Certifications

The BCI certifications, available globally for BPO workforce/agents/senior agents — are truly efficient and comprehensive international qualifications which offer excellent opportunities for young individual professionals — not only in the BPO sphere, but also in the industries like travel, banking, hospitality, retailing, and telecom.

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Team Leaders

The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS™ — the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS™ is also available now.

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Master Trainers

The CBMT™ is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT™ certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

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Operations Managers

An unmatched global qualification in Operations Management, CBOM™ is most suited to individuals vying for managerial positions in BPO and ICT industry.

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Operations Leaders

Designed for functional heads working with BPO organizations or similar work spaces where trained teams manage data, information, documentation, communicate with customers and deliver other back office services through well-structured processes, CBOL™ is the foremost accreditation for accomplished professionals who desire to lead operations and delivery management in large organizations.

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BPO Business Leader Certification

Time to showcase your achievements globally.

The CBBL™ is the world’s most powerful credential for heads, CEOs, board members or top management executives of BPO companies.

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Learning & Exam-Prep Resources

Learning & Exam-Prep Resources

The certification exam preparation kits of BCI contain content fleshed around the groundbreaking BCI standards. These Official BCI Certification Preparation kits, provided complimentary to registrants of all BCI programs, do not only help them study and prepare for their certification exams, but also serve as lifelong friends during the course of their careers. The kits contain handbooks and workbooks - the world’s first and the most authoritative learning resources ever prepared for the business process industry, filling up a long-felt void of reliable, researched, and insightful knowledge in the discipline.


Process Standards for Organizations

Organizations working on global standards with international certifications for their management systems inspire more confidence among their existing clients; become stronger employer brands, and become even more attractive for prospective customers.

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Universities/ Educational Institutions

BCI Institutional Accreditation

Institutions with outstanding reputation can host a BCI-licensed International Center for Outsourcing Studies. BCI powers ICOS™ facilities for offering worldclass BCI certifications as well as undergrad, graduate, research and corporate training programs in outsourcing and related areas.

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International Center for Outsourcing Studies

ICOS Explore possibilities of establishing an ICOS™ in your institution.

Government

A broad spectrum of government organizations spanning Ministries of ICT & IT, ICT Centers of Excellence...

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Strategic Benefits

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IBSA Subsidy Program

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World-Leaders Ensure You’re Served Best at
BCI!

Earning a BCI credential for yourself or for your company, or growing your business as a BCI partner is a matter of great pride. Ensuring your journey with BCI is full of the joys of convenience and speed is a priority for us too. BCI has engaged global experts and leaders in content, exam-management, logistics and digital credentialing to ensure the very best of experience is delivered to our stakeholders.