BCI certifications are the most powerful international qualifications for outsourcing and BPM professionals today.
Impacting thousands of careers and improving the way BPO companies deliver better services, BCI standards and certifications have been helping countries make their BPO sectors more vibrant.
Indeed, being on global standards is most critical for a certification to stand out. The hexagonal, 21-node HCMS21 standards of BCI enunciate the world’s most universally applicable codes on Knowledge & Competence Pre-requires (KCPs) for aspiring and harnessed BPO professionals.
After two dozen revisions and enrichments since 2007, the latest release 9.14 of HCMS21 retains its status as the world’s most comprehensive body on BPO professional knowledge.
BCI certification programs are built international, and professionals in all corners of the world experience the same rigors in qualifying for a BCI credential.
There are no country-specific norms or specifications or relaxations. The BCI program you register for in Kenya is exactly the same as somebody in United States has chosen. In a way, you can liken it to an MBA of a top-business school or an ivy-league university - you don't have to toil and sweat to explain your qualification. A BCI certification speaks for itself in most parts of the world, where they know BPO and a BCI certified professional joins the league of global BPO workforce.
The most thorough industry awareness and business process-knowledge testing mechanism
The HCMS21-aligned BCI Assessment system works on the path-breaking Andragogical testing model, which evaluates professionals also on their knowledge of industry structure & trends and role-knowledge in addition to their understanding of technical principles related to work area they belong to. That’s precisely why a BCI credential is widely recognized as possibly the most reliable proof of a professional’s suitability for a role in a BPO or BPO-like organization. All BCI Exams are computer–based tests timed between 120 - 150 minutes. Applicants registered in BCI certification program enjoy the convenience of scheduling and taking their certification exams online. Partner companies, organizations and universities establish their own BCI-approved exam centers connected to the BCI online examination system Credent. In many global locations, certification testing leader ExamStrong™ manages BCI exams offering registrants the facility to take their BCI exams even at home or in office.
That also explains why the BCI BPO knowledgeware becomes even more special. It is the world’s first, the only and the most comprehensive repository of training-learning content on business process outsourcing.
Produced exclusively for BCI by leading international publishers like John Wiley, United States, the BCI learning-instruction resources include complete training kits, instructor manuals, workbooks, and practice assessments to help you prepare most exhaustively for BCI certification examinations.