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Certified Backoffice Services Associate/professional-certifications/certified-backoffice-services-associate

CBSA™ Program

CBSA™ is a globally preferred qualification for jobs in backoffice support and services domain. The certification proves your readiness for the most challenging roles in data processing; document conversion; data capture as well as transaction processing in shared services centers and specialist backoffice BPO service-provider companies.

CBSA™ certified professionals also earn the exclusive right to upgrade to the coveted CBSS™ and CBTS™ qualifications of BCI as they move up in their careers.

CBSA™ is respected as the world’s most comprehensive backoffice services professional credential because of its thorough inclusion of every single aspect of knowledge and skills that are mandatory for the back office service professions. These include, but are not limited to, data processing skills, backoffice activities, transaction processing skills, keyboarding, computer operations, language & communication as well as exhaustive job role awareness.

The industry leading CBSA™ professional credential is awarded to individuals who have successfully completed the due process and met the requirements for this qualification as prescribed by the BPO Professionals Certification Board (BPCB). These include the qualification and successful clearance of the online CBSA™ examinations conducted worldwide in several authorized BCI centers and exam portals on dates specified as per the BCI assessments calendar.

The preparation for the CBSA™ examinations can either be completed through self-study, or by training with any of the authorized BCI training providers including authorized BPO and IT training academies and International Centers for Outsourcing Studies in universities operating in several nations.


Pre-registered applicants need not apply again.

Their applications are lining up for necessary action.



$ 380 USD (All Inclusive)

This is a one-time fee for an individual applicant. The fee covers the costs of certification exam; learning kit; digital badging, credential kit, and all material shipping costs. This fee does not include special local taxes, duties, and levies etc., which may be applicable in the receiver’s/ consignee’s/ applicant’s country.

Contact us for special price quotes for bulk-certification of students of universities/ vocational colleges.

Who Should Get CBSA™ Certified?

The CBSA™ is globally acknowledged to be an essential and industry-standard certification for aspiring professionals who intend to build a lucrative and fast growth based career in the domains of data processing, back-office services or any other kind of transaction processing.

Over the past several years, research has shown that the particular segments of industry professionals who have gained the maximum benefits from their respective CBSA™ credential include the following:

  • Senior/High School graduates possessing an aptitude for basic computer operations and word processing, who desire to work as office executives in large hotels, airlines and other similar organizations in the travel and hospitality industry

  • Undergraduate degree holders (bachelor’s level) wanting to build a successful career in transaction processing and back office work

  • Graduates from Universities and Colleges who may be aiming to work in transaction processing for a certain period to gain industry experience before moving into further accounts and administration job roles

  • Billing officers/back office executives/administration executives currently working for small companies who may be aiming to get certified to qualify for more advanced and lucrative roles with bigger employers.

  • Back Office professionals currently employed in smaller companies, looking to move into larger companies for better career growth and opportunities

  • Professionals who are currently managing the front desk in smaller organizations, banks or government offices and looking for an international certification to qualify for global opportunities.

Career Outlook

What Jobs can CBSA™ prepare you for?

  • Data processing; data capture; data conversion

  • Document conversion; digitization; desktop publishing

  • Forms reconciliation; online surveys

CCIP Graph Registrant Jobs
CCIP Graph Registrant Jobs

CBSA Benefits

Global Recognition

Over several years, the CBSA™ has been at the forefront of professional credentials for back office professionals, having emerged as the most sought after certification for back office management and transaction processing.

The notable employers who actively seek out CBSA™ certified professionals include BPO companies all over the world, Client Back Offices and Shared Services Organizations, Transaction processing companies, data processing departments of banking and financial services companies, hotels, hospitals, travel and hospitality giants and many more. Professionals armed with a CBSA™ certification are considered among the league of elite world class back office professionals who have demonstrated significant skills and expertise.

Career Advantage

Having a CBSA™ credential puts one in the elite and sought after league of BCI alumni and a part of the prestigious of the BCI talent pool. CBSA™ qualified professionals, therefore, are among the most capable and efficient global contributors even as they are starting out in their careers. They enjoy the vast benefits of a superior head start even in their first jobs, simply because of having proven their hugely superior preparation for the back office and data services job roles internationally.

A CBSA™ certified professional usually is productive right from day one, largely due to the most structured and thorough training and knowledge exercises they undergo even before their final certification assessment, which not only helps develop superior skills and competencies in their roles, but offers pragmatic and invaluable industry level exposure to the back office services space. This enables them to get their first jobs much before their peers, as well as the first pay raise and promotion!

Employer Benefits

Employers enjoy the massive benefits of hiring pre-qualified, rigorously tested and highly skilled resources who already have the know-how of the industry and job dynamics, proven by the CBSA™ qualification. CBSA™ professionals have always tended to raise the benchmarks of performance, productivity and services quality. As a natural consequence, the organization’s work culture and environment also faces a huge positive impact.

The biggest advantage that employers who have hired CBSA™ professionals enjoy, however, is that they are immediately deployable as they are already thoroughly oriented towards their job roles. They can be absorbed in a client program immediately. Zero gestation and orientation time ensures they are being productive far ahead of the other new recruits. Special emphasis in the program ensures that they are familiar and comfortable with their roles, KRAs, work principles and the required skills, way ahead of their peers.

Become A CBSA™ Certificant

Achieving a successful CBSA™ credential is a simple, six-step process:

  • Check Eligibility Requirements

    All BCI certifications mandate you to meet certain educational and work experience requirements to become eligible. The requirements for each BCI certification is unique, so before proceeding, check if you satisfy the minimum eligibility requirements for the CBSA™ certification, you wish to apply for. It is recommended that you keep this information handy as it will be required while filling up your online application.

  • Fill Online Application

    Once you have satisfied the CBSA™ eligibility requirements, it is time to apply. Start the application process by creating your myBCI account.

  • Validation

    An internal check is conducted to validate your credentials against the prescribed candidacy prerequisites for earning the CBSA™ Certification.

  • CBSA™ Certification Preparation Material

    Post your payment confirmation, you will receive your unit of the CBSA™ Certification Preparation Kit containing reading and learning material at the address you have registered with us. Normal delivery timeframe is 3-4 weeks.

  • Taking the CBSA Certification Exam

    BCI earmarks a 90-day immersion period for CBSA™ registrants to help them orient completely and build their conceptual foundations. You can schedule your CBSA™ exam anytime after the 90-days immersion period is over. In fact, you also get an additional 180-days to plan for and take your CBSA™ exam.

  • Award

    If you qualify the CBSA™ certification exam and meet other conditions laid down by the BCI Professional Certifications Board (BPCB), you are recommended for the award of CBSA™ Credential and the CBSA™ Digital Badge is immediately issued to you. You can expect the shipment of the physical credential pack to reach you within three to four weeks from the date of the credential- award.

CBSA™ Candidacy Requirements

Candidacy requirements are the specifications and parameters on whose basis an aspirant is evaluated to be fit for applying for a particular BCI certification. Candidacy Requirements are specific to the credentials being sought and will vary across certifications.

Educational Requirements for the CBSA™

There are no mandatory educational requirements for the CBSA™ candidacy specified by BCI. It has, however, been seen that aspiring CBSA™ professionals with some formal education and an A Level/O Level/Higher Secondary/12th Grade with a minimum of 14 years of form education leverage the maximum benefits from earning the CBSA™ credential in terms of getting jobs immediately and qualifying for higher salaries, especially in specific Asian and African Countries.

Professional/Work Requirements

To apply for the CBSA™ certification, there is no specific prior work experience that is prescribed by the BCI. Even those who have just passed out of school and colleges and want to arm themselves with the CBSA™ certification for fast career growth with ZERO work experience can apply for the CBSA™ credential.

It has been seen, however, that some degree of prior work experience has greatly enhanced the benefits that CBSA™ qualified professionals draw from their certifications and has helped them progress their careers even further and faster.


To qualify for the CBSA™ credential, an applicant should generally be 18 years of age at the time of application.

Please note that there is no upper age bar for any BCI certification program.


CBSA™ Exam

The CBSA™ certification exam can be typically taken after three months of registration, and not later than 1 year from the date of registration.

The BPO Professional Certifications Board (BPCB) mandates that individuals desirous of acquiring a BCI certifications require to qualify computer–based exams based on the BCI standards framework. All BCI Exams are computer–based tests timed between 120 - 150 minutes. Applicants registered in BCI certification program enjoy the convenience of scheduling and taking their certification exams online. Partner companies, organizations and universities establish their own BCI-approved exam centers connected to the BCI online examination system Credent. In many global locations, certification testing leader ExamStrong™ manages BCI exams offering registrants the facility to take their BCI exams even at home or in office.

CBSA™ Assessment Snapshots

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 9.14.

Examination Code: CDO-001
Duration: 90 minutes
Mode: Online
No. of Questions: 75
Type of Questions: Objective
Passing Marks: 70%
Fee: 380USD
Validity: 1 Year
Renewal: Available
Upgrade: Available

Training & Preparation Completion Requirements

Training and Preparations

CBSA™ registrants prepare for their pre-certification examinations and assessments by training with authorized BCI training providers. The BCI network of training providers extends worldwide and experienced training organizations, universities and learning centers deliver CBSA™ preparation-training aligned to the international HCMS21 standards of BCI. In addition, governments also conduct special CBSA™ programs under their BPO workforce development schemes in government vocational training centers. CBSA™ registrants are linked to authorized BCI training provider nearest to them in their geography. Registrants, who are students of a BCI partner university, get automatically registered in their university’s ICOS™ (International Center for Outsourcing Studies). All CBSA™ registrants get complete assistance in learning through the Official Learning Material provided by the authorized BCI training-provider partners.

Preparation Completion Credits

To become eligible for taking the CBSA™ certification examinations, a registrant has to collect a required minimum number of Preparation Completion Credits (PCCs) after attending formal training sessions for a certain required number of hours with any of the BCI authorized training providers. The PCC accumulation exercise for these registrants is handled by authorized BCI training-providers under whom the registrants train. The PCC records of registrants are posted by the training center officials on the registrants’ management portal well before the date of the CBSA™ certification examination.

CBSA™ Critical Areas of Professional Knowledge & Competence

Areas of Knowledge & Competence Pre-requisites for Back-office Service Process Associates at the entry-level as prescribed under HCMS21, Release 9.14, 2019.

Code Assessment Component
A1 CBSA™ Domain Knowledge
1. Nature & Typology of BPO Services

Concept and advantages of Business Process Outsourcing.

Categories and Types of BPO Organizations and BPO services.

2. BPO Operations & Work Environment

Organization & Workplace Structures in BPO Organizations.

Equipment & Technologies generally deployed in BPO Organizations.

Common Modes and Media of Service Delivery in BPO Organizations.

3. Personal Effectiveness Principles & Techniques

Challenges & Demands of BPO Work Environment

Creating & Managing Personal Brand-Equity in Workplace

Managing Personal Time

Managing Stress

Managing Professional Growth

4. Role-profile of a Typical Back-Office Services Associate

Typical roles of a Back-Office Services Professional

Typical Key Result Areas (KRAs) of a Back-Office Services Professional

Skills & Competencies of a Back-Office Services Professional

5. Essentials of Business Processing/Back-Office Services

Fundamentals of contemporary Back-Office Services domain

Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities

Important Client Verticals in Back-Office Services

Skills & Techniques Demanded in Back-Office Services

CBSA™ Assessment Structure & Plan

As prescribed under HCMS21 Release 9.14, 2019

Components of CBSA™ Assessment Policy for first-time BCI Registrants
Assessment Category Final Assessment Component Maximum Marks
A1 CBSA™ Domain Knowledge Assessment 300
Important Note:
  1. The CBSA™ Online examination seeks to evaluate an examinee’s knowledge about the Back-Office Services domain.

  2. To complete their eligibility for CBSA™ Award consideration by BCI, all CBSA™ registrants have to take all required tests and assessments.

CBSA™ Online Domain Examination Weights
Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
Concept, Nature & Typology of BPO Services 10
BPO Operations & Work Environment 10
Personal Effectiveness Principles & Techniques 20
Role-profile of a Typical Business/Back-Office Services Professional 10
Back-Office/Business Processing Tasks & Activities 50

CBSA™ Certification Validity

The validity of the global CBSA™ Certification extends to three years from the date of being conferred. All CBSA™ designation holders are strongly advised to upgrade their credential to the industry leading next level certification (CBSS™) after the completion of one year of acquiring the CBSA™.

The global BPO industry is continuously in a state of constant evolution. Therefore, knowledge and aptitude requirements of a professional in a Customer Interfacing job role change along with it. BCI credential standards are always at the forefront of new trends, practices and systems of knowledge and therefore keep changing accordingly. Therefore upgrading your professional credential to the CBSS™ ensures that your status as a global, top notch professional is actively sought out by companies.

It is important to remember that it is mandatory to upgrade to the next level (CBSS™) once the validity of the CBSA™ credential expires (Review your CBSA™ Credential documents for information on the period of validity of your certification).

Enroll for CBSA™ Program

The Digitally Badged CBSA™

The CBSA™ has become a global accreditation because it has become digitally badged now- this simply means that you can easily share your prestigious CBSA™ credential with your current and potential employers digitally- and they can verify it quickly.

A digitally-badged CBSA™ credential by adding reliability to your online presence can also be portrayed on web-pages, email signatures, social media platforms and LinkedIn profile. It’s your most genuine, reliable and authentic token showcasing your competencies, promise and potential for performing your roles with excellence.

The CBSA™ digital badge is an authorized digital token of your well-earned CBSA™ credential comprising a secure digital link to the cloud where the authenticity of your accreditation can be validated quickly by those who you have allowed to.

Digitally Badge
Credential Case

The CBSA™ Credential Case

Passing/ qualifying the CBSA™ certification exam leads to the award of the CBSA™ designation and credential. The CBSA™ award is given away in a fine-crafted credential case that contains a hologrammed print copy of the credential-certificate, a lapel pin, and a BCI ethics code booklet.

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