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About BPO Certification Institute/about-bpo-certification-institute/Index

BCI Offerings

BCI offers certifications, credentialing solutions and industry-growth advisory for nations, organizations and professionals in process-centered industries like business process outsourcing and contact centers.

We and our partners internationally provide a wide range of talent development solutions to BPO companies and governments – many of these projects being sponsored or funded by the World Bank or other multilateral aid bodies. We offer what is the world’s largest range of 13 certification programs for 6 levels of BPO professionals.

BCI offers international certification programs across levels

BCI’s six sharply defined BPO certification clusters – with 13 programs - are tailored for Business Leaders, Functional Leaders, Managers, Team Leaders, Master Trainers, Senior Associates, and Fresh Talents.

Associates / Entry Level

Specialists / Agents

Team-Leaders

Master Trainers

Managers

  • CBOM

Operations Leaders

  • CBOL

Business Leaders

BCI offers certifications, credentialing solutions and industry-growth advisory for nations, organizations and professionals in process-centered industries like business process outsourcing and contact centers.

The BCI Worldwide Network

We impact organizations, governments and careers across continents, and our standards and certifications have spread out into 50+ countries. Lend us your force.

The BCI Partner Network is one of the largest of any global standards body covering Governments and Ministries; Industry Associations; outsourcing companies; training outfits; universities & institutions; consultants and other industry support bodies across North America, Africa, Eastern Europe, Latin America, Middle East, and Asia.

Some of our most game-changing global initiatives have unfolded in Asia, Africa and Latin America, where BCI and its partners are working with governments, ICT and outsourcing/ BPO/ BPM industry bodies, technology parks and large BPM-provider companies on large-scale talent-breeding and industry-growth projects. Among these, the initiatives in countries like Kenya, Ghana, Uganda, Sri Lanka, Mauritius, Columbia and India in the last three years have emerged as truly pathbreaking as BCI and its partners are helping these nations in the development of talent-breeding ecosystem and the strengthening of industry competitiveness.

BCI global training partner network includes universities that top-up their academic offerings with BCI certification programs to get their students ready for white-collar process-based jobs in banks, telecom companies, IT firms, starred hotels and organized retailing, among others. The rapidly growing BCI network is driven by our vision to support the growth of business and industry globally through our cutting-edge standards and credentials, which will help them evolve their process management infrastructure and capabilities to the next level. Our global expansion is also fueled by the reality that Third World and the promising South American and West Asian markets can globalize successfully only if their companies and workforce are able to adapt to leading-edge business process management concepts, standards and systems. A bulk of BCI focus is directed at the industries of developing countries, which are gradually but surely burgeoning thanks to their low-cost but skilled and educated manpower and the exponentially lowing cost of ICT.

We continue our spread planet-wide, impacting BPO businesses, operations and careers in more than 50 countries outside United States of America. We touch lives of thousands of professionals and hundreds of organizations across Egypt, Kenya, Vietnam, Malaysia, Trinidad & Tobago, Tanzania, Nigeria, Mauritius, Thailand, Singapore, and China, among others.

To know more about how you can be a part of the giant BCI Network, please write to us at: network@bci.org