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BPO Specialist/professional-certifications/bpo-specialist-agents-level-certifications

Available across 50+ countries, the BCI certifications for BPO workforce/ agents/senior agents are the world’s most powerful international qualifications for young professionals in not only the BPO space, but also in other industries like hospitality, travel, banking, telecom and retailing.

These certifications cover the most important and popular career areas like Customer Interaction, Backoffice Services, Accounting Services and Technical Support and expand career-growth opportunities for individuals who are 1-2 years old in their jobs.

Successful completion of the BCI specialist-level programs leads to the award of the CFPS™, CBSS™, CTSS™ and the CCIS™ credentials and a permission to use them as designations. CFPS™/ CBSS™/ CTSS™/ CCIS™ certified professionals have proven knowledge and competence to function in multiple roles and job-contexts and environments in their respective domains.


Register now for the all new CFPS™, CBSS‌™, CTSS™‌, and CCIS™


Registrations are currently open for the updated CFPS™, CBSS™, CTSS™ and the CCIS™ versions marked to the updated HCMS21 Ver 9.14.

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Companies may Contact us now for special bulk-certification of their workforce.

Global choices for the BCI Specialist-level BPO certifications in %

The BCI certifications devised for BPO workforce/ agents/senior agents that can be accessed across over 50 countries are the world’s premier and leading qualifications- designed for young professionals in not just the BPO space, but in other industries specializing in hospitality, travel, banking, telecom and retailing as well.

Global choices for the BCI Agent-level BPO certifications

For Senior Agents

Certifications in this Track

Certified F&A Process Specialist (CFPS™)


CFPS‌‌™ program is designed for individuals who have been working on Finance and Accounting processes in BPO companies for some time and now wish to grow into more challenging roles and lead teams soon.

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Certified Backoffice Services Specialist (CBSS™)


CBSS™ program is designed for professionals working in transaction processing BPO companies as Associates and who now desire to handle more challenging roles and tasks and move to frontline leadership positions sooner than later.

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Certified Technical Support Specialist (CTSS™)


CTSS™ program is designed for professionals working in Tech-Support BPO organizations and who now desire to take on more challenging roles and rise to supervisory/team lead roles as soon as possible.

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Certified Customer Interaction Specialist (CCIS™)


CCIS™ program is designed for Customer-Service professionals in BPO organizations who now desire to grow faster in their careers and attain frontline leadership roles sooner than later.

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Who Should Opt for BCI Specialist-level certifications

Who Must Opt for BCI Specialist-level certifications?

CFPS™, CBSS™, CTSS™, and the CCIS™ are unrivaled internationally reputed qualifications which help in developing and transforming careers in customer service, back office services, technical support, accounting services or sales. These certifications enhance the careers and benefit the young and modern professionals who aspire to:

  • Leap to bigger roles and responsibilities and grow faster in their careers by moving into bigger organizations with better compensation, perks and more global environment

  • Move into larger, more reputed BPO companies, collection centers, contact centers, telemarketing companies, and similar shared-services providers from smaller, less organized companies

  • Change their industry and shift to hotels, travel companies, hospitals, department stores, government offices, public utility companies, and telecom companies.

  • Diversify their skills to enhance productivity and performance in their current roles, and accelerate career growth

Certification Benefits

  • 01

    Global Recognition

    The CFPS™, CBSS™, CTSS™, and the CCIS™ are most preferred qualifications globally among BPO professionals who have been working for 1-2 years in BPO companies, telemarketing companies, contact centers, customer service departments of banks, hotels, hospitals and telecom, travel and airline organizations and who wish to accelerate their growth to better roles, compensation and employers.

  • 02

    Career Advantage

    The CFPS™/CBSS™/CTSS™/CCIS™ certifications prove professionals’ knowledge-based potential of performing on highest of standards in complex assignments and roles in global work environments marked by high client-accountability, deadline-pressures, confidentiality and quality perfection.

  • 03

    Employer Benefits

    CFPS™/CBSS™/CTSS™/CCIS™ assure employers that the homers of these global qualifications have the requisite knowledge and skills in their areas, as well as a professional approach to work in a global work-culture and environment and they raise the performance, productivity, and service quality bar with their professional energy

Faster Growth, Better Jobs

The BCI Specialist/Agent level certifications address the employability needs of young professionals by preparing them for global jobs in the most popular and important domains and professions like customer interaction, backoffice, accounting services and technical support. The CFPS™, CBSS™, CTSS™, and the CCIS™ certified professionals possess technical knowledge in their domains that indicate their potential for performing multiple job roles across diverse employment environments.