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Advanced BPO certifications/about-bpo-certification-institute/offerings

Certification Products & Solutions

BCI offers the world’s largest range of the most advanced certifications, credentialing solutions and industry-growth advisory for nations, organizations and professionals in process-centered industries and functions. We touch lives of over 500000 professionals worldwide working across a spectrum of customer interaction, technical support, BPM and outsourcing functions. We and our partners internationally provide a wide range of credentialing, consulting, and workforce development solutions – many of these projects sponsored or funded by the World Bank or other multilateral aid bodies.

Globally, BCI partners leading universities, training and consulting organizations, governments, ministries of IT and ICT Boards and Industry Associations in projects related to BPO Skills Standards and Qualification framework execution; BPO training curricula development; sustainable eco-system development for worldclass BPO talent-breeding and trainer development.

  • Certifications for Service-Sector Professionals

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    Becoming certified is the best way to stake a claim for a great job or a prized raise. If you are working in customer interaction, technical support, tele-sales, data management, documentation, BPM and outsourcing, there’s no qualification more powerful than a BCI credential. Across 50+ countries, BCI certified professionals enjoy the “preferred talent” status among employers because of their knowledge and professional competence tested on BCI’s rigorous standards and assessment systems. Wherever, proven competence is a must, BCI qualifications work best for professionals.

    BCI’s six sharply defined BPO certification clusters are tailored for Business Leaders, Functional Leaders, Managers, Team Leaders, Master Trainers, Senior Associates, and Fresh Talents working in process-based functions like front-office management, customer-service, backoffice, direct-sales; documentation, data management, record-keeping, tele-sales, tele-support, sales support and accounting among others. Founded on the world’s first, most comprehensive, Human Competence Master Standards (HCMS Release 9.14), these credentials have been approved by the Professional Standards Validation Council and operated by the BPO Professional Certification Council (BPCC) through its various charters and are ideal for professionals seeking jobs and growth in industry verticals like hospitality, healthcare, telecommunication, banks, retail, online shopping, travel, insurance and utilities, to name a few.

    To know more about how a BCI certification program can be of help to you in your career or your employees raise their performance, please write to : professionals@bci.org

  • Skills Development & Talent Breeding Solutions for Nations

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    Process based jobs are the world’s biggest employers and present the best opportunity for countries to generate employment for their masses and youth. BCI extends comprehensive assistance to nations in skills development & capacity building for jobs in front-office management, customer-service, backoffice, direct-sales; documentation, data management, record-keeping, tele-sales, tele-support, sales support, BPO and accounting. Right from developing the framework and ecosystem for employability training and talent breeding; to customization of curricula and content and trainer development; to the establishment of the training delivery and assessment and certification backbones, BCI and its partners provide the best possible solutions available to governments and non-profits running such mass-employment projects.

    Over the last several years, BCI has emerged as a preferred BPO workforce development and talent-breeding partner for governments in several countries because we deliver the unrivalled STACC advantage to governments – Skills Standards -Training Solutions – Assessments – Content – Certifications – all tested, proven, prevalent and respected across 50+ countries provided through a single window! Nations working with BCI do not have to invest time and money in the reinvention of the wheel. In fact, in just about one business quarter, BCI has the capabilities to commission the BPO training and Talent Breeding system for a nation for full use.

    To know more about how BCI can assist your government’s mass-employability initiatives, please write to : government@bci.org

  • Talent Transformation Solutions for BPO Companies

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    Training and competence development for customer-facing and routine operational roles is the single biggest concern of all service-sector companies including BPM/ BPO service providers worldwide. Their business attractiveness and reputation among clients as well as their service productivity and quality increasingly hinge upon the quality of workforce and managers. BCI has emerged as the most preferred global provider of talent transformation solutions for businesses across domains and sizes. Under the BCI Corporate Academy partnering program, companies get to access BCI global skill-standards; certifications, and assessment systems aligned to the globally tried and tested BCI HCMS21 standards.

    To know more about how BCI can assist in your talent tranformation initiatives, please write to : transformation@bci.org

  • Service Delivery Quality Certification for Companies

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    The BCI service delivery certification BSDQ™ is awarded to enterprises showing compliance to the BCI-SDM™ Standards - Service Delivery Maturity Standards Release 9.2, which promulgates Service Delivery excellence along 22 different “spheres” of service delivery quality.

    During audit exercises of clients’ service delivery systems, BSDQ™ auditors deploy the PRIDEScan methodology to understand how the “service quality drivers” within a “sphere” are manifested in the organization’s service delivery practices and what has been done by the organization to ensure that these “service quality drivers” keep changing in their complexion to remain relevant to the demands of the client-organization’s markets and customers. The BSDQ™ series – or the BSDQ™ family – includes three variants – BSDQ-09™, BSDQ-14™ and BSDQ-22™ – applicable for BPO enterprises across service specialization and of all sizes and types.

    To know more about how BCI can assist in aligning your service delivery system to international standards, please write to us at : bsdq@bci.org

  • BPO Employability Solutions for Nations

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    BPO Industry has emerged as the biggest global employer of moderately-skilled youth with little or no work experience and this has inspired governments across countries and multilateral aid bodies like the World Bank to focus on making the young, the marginalized and the underprivileged employable in BPO through training. BCI’s unbeatable global expertise in developing BPO talents has made it an ideal partner for leading universities, training and consulting organizations, governments, ministries of IT and ICT Boards and Industry Associations in BPO employability development.

    BCI today is the most-chosen employability development partner for nations because of the unbeatable STACC advantage it brings to the table– that of Standards -Training Solution – Assessments – Content – Certifications – all tested, proven, prevalent and respected across 50+ countries and available through a single window!

    These services have sharpened further BCI has formally assigned CredForce the responsibility of managing client and customer services around the world. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.

    To know more about how BCI can assist your organization in developing employability for BPO and ICT based industries, please write to us at info@bci.org writing BPO Employability in the subject line.

  • Research Services & Solutions for BPO Industry

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    BCI’s research activities cover the entire spectrum of aspects critical for BPO service-provider organizations – some of the most path-breaking of which include the global competency quality and abundance studies; national competitiveness researches; talent quality indexing studies; industry performance reports and industry evolution studies.

    These services are designed for multiple stakeholders including governments, BPO companies, industry associations. Special teams are now working on Talent Abundance; Industry Competitiveness, Admired Enterprises among others for producing reports like the BCI Asian50 (50 Most Admired BPO Companies in Asia); BCI Global 50 (50 Most Admired BPO Companies Worldwide) and BCI World BPO Human Talent Report.

      The key services offered include:

    • Competitive Advantage Research for national BPO industries.
    • Industry Health-checks and BPO Eco-System studies for national governments and BPO industry associations.
    • Human Competence quality research and Talent Management system studies for BPO companies.
    • System micro-studies for process optimization in BPO organizations.

    Beginning October 2013, when BCI formally becomes a member of the CredForce worldwide network. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.

    To know more about how can BCI research add value to your business and BPO Industry write to us at: research@bci.org

BPO Industry Growth Advisory for Governments

BCI is the partner in arms of all governments seeking to elevate their BPO industries to the next quantum level of global competitiveness. The Government Advisory Services Group (GASG) was created in BCI to work along with governments and government-sponsored bodies involved in promoting BPO industry in their nations and help them develop robust human competence architectures and talent management superstructures, which are a backbone for any industry.

The key GASG services are:

  1. Human Competence Frameworks/ architecture and Standards development and implementation.
  2. Development of National Framework for Certification and Credentialing of BPO talents and workforce.
  3. Service Delivery Systems & Standards development & implementation.
  4. Capacity building and credentialing of BPO professionals and in the propagation of consciousness for talent quality and excellence.

These services will further sharpen beginning October 2013, when BCI formally becomes a member of the CredForce worldwide network. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.