The BSDQ™ and BTMQ™ series of BCI certifications to facilitate BCI service providers are the foremost credentials covering the whole gamut of BPO service domains. These certifications have emerged as the evidences of state-of-the-art systems and processes of talent management and service delivery in the BPO organizations. They are now in high demand in most BPO hot spots globally- thanks to their inclination, completeness and rigor towards only BPO, provided by the first global standards on BPO Service Delivery and Talent Management Quality- the SDMS and the TMMS. BPO organizations in different domains and sizes- including Fortune entries -are in various stages of BSDQ™ and BTMQ™ audits and implementation.
The BCI is in the process of broadening its network of Audit and Consulting Partners- who can look after the entire value chain to operationalize the BSDQ™ and BTMQ™ series of certifications. In essence, these partners are responsible for the marketing, advocacy and sales of these products. However, their core responsibilities revolve around performing audits, systems and processes aligned to BCI service delivery and talent management standards in client organizations in order to help them completing their compliance for attaining a BSDQ™ or a BTMQ™ certification.
The BCI Partner Program was independently managed by BCI Global, a specialist associate of BCI until 2003 when BCI became a proud member of the CredFore Group. Since then, the CredForce group handles all activities associated with partner appointment, interface, service, audits, etc. The Partner Management group of the globally distributed expert shared services network of the CredForce, for instance, manages the appointments of partners; and the Service Delivery and Talent Systems Audit Groups (SSAG and TSAG) in the credentialing shared services group at CredForce coordinates with Audit and Consulting Partners to conduct and facilitate audit and change interventions at client sites. BCI welcomes organizations offering management or process consulting services or those implementing quality systems in ICT, BPO, or ITES organizations to apply for becoming a BCI Audit & Consulting Partner for BSDQ™ and BTMQ™.
BCI's decision to sanction the partnership license depends on several factors like an organization's size, business portfolio, market reach, achievements, and impact potential in its geography and the quality of physical and intellectual infrastructure.
However, the latest BCI Global Partnering Program has multiplied the choices for prospective partners and widened the scope of partnership :Discover More
The latest BCI partner program has been designed to achieve certain key objectives including-
Collaboration of any organization with BCI Audit and Consulting Program implies the addition of a new BPO vertical or practice in its business portfolio- a segment of industry that is growing globally.
The 2017 BCI Audit and Consulting Partner Program has been formed in such a way that the application-to-kickoff process demands a period of just three weeks, comprising the transfer of all approaches and knowledge for business operations.
By adding BPO clients, a BCI Audit & Consulting Partnership expands the revenue base of the partner organization.
BCI’s reach across the globe gives a worldwide space to the BCI partners to play in. A BCI Audit & Consulting Partner accordingly leverages the international clients and global outreach.
Within 7 days of getting the partner on board, BCI sets up a special Help Desk predominantly for them. Under the BCI Partner Assistance Program, this Help Desk teams works in close association with selected associates and partners to provide expert services to the ACP.
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