The BPCB is the transformed Human Competence Examination Board (HCEB), which was established under the BCI amended Charter of 2007. BPCB is responsible for validating the professional competence standards and organizing examinations for all BCI professional certifications programs through two councils– the BCI Council for Examinations (BCE) and the BPO Professional Standards Council (BPSC). While the BCE handles examinations, the BPSC looks after validations, revisions and accreditation of the BCI Human Competence Master Standards (HCMS). The BPCB comprises 6 Zonal segments known Professional Certification Management Committees PCMC) – one for each of the 6 BCI Strategic Zones. All BCI certification programs are authorized by the Programs Validation Committee (PVC), while the Credentialing award decisions are taken by the Credential Award Committee (CAC).
Since October 2013, the global shared services network of the CredForce™ Group handles the delivery of examinations across zones in tandem with the respective Zonal PCMCs and the Examination Councils, if required. CredForce™ also coordinates with numerous organizations and bodies to help the Professional Standards Council in standard validations, accreditation and revisions.
A BCI certification is rewarded to the applicants who successfully qualify all prescribed BCI assessment components. The assessment requirements for a typical BCI certification comprises all or a combination of the following parts:
BCI examinations are strictly regulated by the HCMS21 framework, release 3.5 using advanced knowledge- and application- testing methodologies. Owing to certain reasons of proctorial inadequacies or logistics, these assessments may be conducted offline in some geographies. The BCI assessments are usually delivered online through the powerful CREDENT™ engine.
Details on pre-certification assessment components for various BCI Certifications are available in their respective sections on this website. You may also write to us at.
The assessment of BCI certification takes place under a rigid invigilation in authorized BCI Assessment Centers (BACs). As far as the reach of BAC is concerned, it already has a global network and is on the verge of expanding to 80 more countries. Also, there are possibilities of expansion through an alliance with international examination bodies.
The infrastructure is a matter of pride for BAC, with each center having special state-of-the-art test stations covered by live AV monitoring of all examination events. All the news and information regarding the BCI Examination is uploaded in the assessment portal, including the assignments and dissertation reports. Along with this, the examinees receive passcode prior to the exam as set in the calendar to appear for the examination.
The details about the assessment structure for each BCI Certification has been specified in this policy. The BCI pre-certification assessment structure includes four main specifications – the Components of Assessment, the proportional weight assignment system for all modules of a Certification, the maximum score limits, and the qualification scores.
The details about the scheduling process and rules related to Certification Assessments for the registrant-examinees who have opted for the self-study mode have been specified in this policy. The policy elaborates on the fact that only those dates and times (assessment slots and windows) can be selected by the registrants- which are marked on the BCI Assessments Calendar. Moreover, these assessments can only be rescheduled till 72 hours before the selected schedule and not after that. On failing to appear for assessments on the scheduled slot, an absence is marked and the examination can be reappeared in – a re-sit or a re-take - only after the registrant has made the payment of an additional examination fee.
License for operating BCI Assessment Centers even lies with various BCI training provider partners and this policy details the specifications about them. Now, the appointment of third-party assessment partners is being done by the BCI in many locations across the world. The request by training provider partners for organizing examinations is made with the BCI Examinations Board for former’s various batches once the registered individuals are done with their training and are ready for the examinations on the Credent™ online platform. The validation and approval for exam permissions are granted by the BCE which also assigns examination codes for registrants to help them get easy access to the BCI online assessments systems to take their examinations.
The details about the BCI registrant reassessment mechanisms for those individuals who have failed in a BCI certification examination have been specified in this policy. A maximum of one additional chance is available for all such registrants who have failed the BCI certification examination on the payment of a re-assessment fee. However, if the registrants fail twice to qualify the same certification, they are required to train again for the certification and obtain the required Preparation Completion Credits to gain the eligibility for certification assessments.
The details about the validity of the BCI certification and the qualification attached to it have been specified in this policy. The professional competence specifications are dynamic and keep evolving with the transformation of BCI standards. The BCI certified individuals have to opt for either a recertification or a qualification upgrade before the running BCI credential expires. The necessary processes and conditions for the recertification and qualification upgrades are mentioned in the policy which can be conveniently obtained upon payment of a nominal fee.
The details about the organization and management of BCI certification examinations by BCI partner and the necessary BCI regulations on infrastructure, technology, environment and vigilance that have to be complied with- have been specified in this policy. Specially designated and equipped BCI Assessment Centers (BACs) conduct online the BCI assessments. The examinees are duly registered in advance for a BCI examination by the BCI Partner organizations to be conducted in their BACs and the organization of the examination event is duly proctored by a competent personnel which is also under live remote monitoring by BCI through IP cameras.
The details about the code of conduct for examinees during a BCI Certification Examination event have been specified in this policy which elaborates on the behavior, use of unfair means by carrying books and calculators, and other such specifications. Severe penal actions are initiated by BCI on the breach of these codes and may result in the permanent bar from BCI.
The details about the process and regulations associated with qualification scores, declaration of results, and the award of a BCI credential have been specified in this policy. Though a score of 70% is the minimal qualification requirement for a BCI certification, assignments, dissertation reports, and referee-observations play an important part in obtaining some certifications. After the BPO Professional Certifications Council is assured of the knowledge and competence standards of the individual registrants to be on par with the HMCS21 standards, they are awarded the BCI credentials.
The details about the BCI Credential pack components along with the stipulated terms, conditions, process, and schedule of the shipment of the pack to the certified registrants have been specified in this policy. Usually, the BCI credential pack is sent within 30 days from the award date of the credential and comprises of a smart tamperproof ivory board case containing a magnetic designation pin, a hologramed Certificate, a copy of the Code of Ethics booklet, and a welcome/ introductory letter.